Backhaul Dispatch Coordinator

Are you an experienced Backhaul Dispatcher looking for a competitive job opportunity in the beautiful town of Hickory, NC? You are at the right place!

Queen Transportation, LLC Backhaul Dispatch Coordinator’s primary role is to coordinate and plan driver backhauls, orchestrating the seamless movement of cargo in a safe, efficient, and timely manner. Job duties include navigating load boards and personal connections to locate freight needs, speaking to brokers, conducting negotiations, and dispatching drivers and setting up their routes. The position also includes some back-end work like reviewing truck drivers’ logs and tracking their hours.

Backhaul Dispatch Coordinators need to schedule the most efficient driving routes. They must be in constant communication with brokers and drivers to ensure that the transportation process is seamless and that each delivery schedule is met. They serve as a central contact point for both truck drivers and customers, coordinating the shipping process. In this fast-paced job, Backhaul Dispatch Coordinators are responsible for multiple trucks, customers, drivers and routes, which requires extreme attention to detail. They also monitor trucks and drivers once they are in route, and they help if an issue arises.

They must also have excellent communication skills, which helps maintain strong relationships with the customer, broker and the drivers.

FLSA Status:

Exempt

Principle Duties and Responsibilities:

· Find backhauls that fit delivery times and locations of drivers.

· Secure backhauls with brokers and customers.

· Use customer portals for scheduling.

· Maintain contact with drivers.

· Document all calls, deliveries, routes and times for pickups and deliveries.

· Understand DOT HOS rules and plan accordingly.

· Monitor driver’s working hours to ensure compliance with federal and state laws and regulations.

· Audit rate confirmations for accuracy.

· Complete paperwork related to shipments, such as invoices and rate.

· Handling customer complaints and inquiries.

· Negotiating rates and delivery time lines.

· Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

· Follows up on questions or concerns promptly and effectively.

· Presents a professional image at all times.

· Train and Instruct.

· Creates open communication channels with their team.

· Performs other duties as assigned by Executive Management Team.

Skills and Specification Requirements:

· Excellent customer service skills.

· The ability to accept criticism and work well under pressure.

· Great leadership skills.

· Must have knowledge of transport methods, costs and benefits.

· Work well with Drivers.

· Able to work in fast-paced multi-functional changing environment.

· Excellent verbal and written communication skills.

· Attentiveness to detail.

· Possession of strong organizational skills.

· Excellent conflict resolution skills.

· Ability to work independently on assigned tasks as well as to accept direction on given assignments.

· Exceptional time management skills.

· Able to work flexible hours to complete job tasks.

· Able to multi-task and manage priorities.

· Must be honest, assertive, and systematic.

Education and Experience Required:

· AA degree in Transportation or equivalent experience in related field is required.

Physical Requirements:

· Prolonged periods of sitting at a desk working on a computer

General Information:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Queen Transportation, LLC is an equal opportunity employer

Job Type: Full-time

Pay: $45,500.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person