Backflow Specialist- Inside Sales

We are looking for an Inside Sales Team Member with Backflow, Waterworks, Irrigation, or Commercial Plumbing experience and knowledge.

If you are a results-driven individual with a passion for sales and providing exceptional customer service, we would love to hear from you. Join our team as an Inside Sales Representative and take your career to the next level!

Delco Sales is an industry leading manufacturer’s representative providing service to California, Nevada, and Hawaii since 1963. We proudly represent over 50 brands within the plumbing and heating, waterworks and fire protection, and irrigation verticals.

Position Description

Inside Sales Representatives play a fundamental role in achieving our established customer service goals of integrity, dedication and relationship building. Delco Sales Inside Sales Reps provide the best possible service, support and product selection to our customers. Inside Sales Representatives work with customers to find what they want, create solutions, and ensure a smooth sales process. Our number one goal is to create a brand preference for the manufacturers we represent. Developing relationships and trust by creating a customer service experience unmatched in all market segments

Duties and Responsibilities

Exceptional Customer Service Skills:

• Helpful and positive attitude with Customers
• Willing to make every effort to assure the Customers’ needs are met
• Returns calls and emails promptly
• Listen and problem solve for the Customer
• Escalate calls for assistance when necessary
• Procedural Line Knowledge for the brands we represent
• Answer telephone, fax, and e-mail inquiries, verifying and entering information into a computer system
• Processes orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate
• Strong attention to detail: Paperwork is completed accurately and neatly Paperwork is completed in a timely manner
• Full understanding of product line(s): Follow process and procedures for selling all product lines we represent
• Alerts when products are out of stock and communicates needs
• Follow up throughout the completion of the customer's purchasing cycle
• Assists outside sales personnel by processing priority transactions
• Self-motivated and results oriented
• Strong work ethics, able to multi-task the activities with shifting priorities
• Proficient computer skills including MS Word Excel Google Products
• Team Player- Cooperative and able to work together to meet goals

Qualifications

1 year of Plumbing, Irrigation & Waterworks industry. Experience with backflow product is preferred.

Strong written and verbal communication skills

Must be computer literate: Microsoft products and warehouse/shipping software

Able to communicate clearly in English, verbally and through written form

Professional manner

Job Type: Full-time

Pay: $22.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Backflow: 1 year (Required)
• Inside sales: 1 year (Required)

Work Location: In person