Back-Office Supervisor

Position: Back-Office Supervisor

Type: Part-time, 15-20 hours per week *Will consider full-time (30-40 hours per week)

Level: This is a Management position

Schedule: Half days M – F; or three full days (M,W,F) per week

Pay: DOE

Our growing clinic is seeking a Back Office Supervisor to provide leadership, education, and support to our busy team of Medical Assistants and Athletic Trainers.

Key Responsibilities:

• Provide direct supervision of all MA/ATs to meet our practice objectives. Currently, this number is 14.
• Schedule appropriate MA/AT staff to meet our daily operational objectives. Maintain staff coverage calendars and process MA/AT staff time cards. Ensure MA/AT staff are cross-trained so that staff resources are properly aligned, overtime is minimal, and there is always a balance of workloads across all MA/AT teams.
• Direct liaison with the Physician owners and Chief Operations Officer to ensure that patient needs are met, quality standards are maintained, costs are controlled, and productivity is maximized.
• Recruit, hire, train, develop, coach, and counsel MA/AT staff to maintain optimum levels of service to our patients.
• Monitor the flow of patients with the purpose of maximizing MA/AT efficiencies and reducing patient and provider wait times.
• Assure MA/AT staff are properly prepared with clean exam rooms, necessary instruments, and equipment, and assure that inventory of related medical supplies is cost-effective and of good quality.
• Provide oversight and compliance of all MA/AT-related reporting measures (MIPS), HIPAA rules, company policies, and related medical regulatory guidelines.
• Develop role-specific training plans for new staff and ensure key performance benchmarks are met on time.
• Develop and implement back-office initiatives related to quality, efficiencies, reporting, teamwork, and customer service.

Skills Required:

• Two years of direct supervisory experience, ideally in orthopedics.
• Ability to always act as a representative of practice.
• Demonstrates initiative related to strategics and mandatory processes.
• Professional demeanor.
• Team builder.
• Proven leadership.
• Excellent organizational and interpersonal communication skills.
• Demonstrated ability to manage multiple priorities.
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients, and physicians.

Info about our practice - Flagstaff Bone and Joint, PLLC:

Flagstaff Bone and Joint is in the four-season mountain community of Flagstaff, Arizona. We are a well-established, private practice that has been providing quality healthcare to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service (and our employees are our greatest asset!).

Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.

Guiding Principle: Promote an employee culture that supports professional development and advancement while prioritizing work-life balance.

Our work culture includes:

• Fun, engaging team environment
• Modern and beautiful office setting
• Growth and professional development opportunities
• Regular social events
• On-the-job training
• High employee satisfaction
• Over 96 employees on the FBJ team!

FBJ offers the following benefit programs for FULL-TIME employees *

• Medical Insurance – Blue Cross Blue Shield of AZ (BCBS)* FBJ contributes $420 monthly ($193.85 each pay period) to offset the cost to you/your family
• Health Savings Account (H.S.A.)
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Telehealth medical care
• Voluntary Life Insurance
• Group life insurance for $50,000 (paid for by FBJ)
• Voluntary Short-Term Disability
• 401k & 401k ROTH Retirement plan with Pension Plan * After 1 year

• Exception: Eight paid days off for holidays (part-time managers may qualify)
• Exception: PTO (part-time managers may qualify)
• Exception: CME hours and CME $dollars (part-time managers may qualify)