Back Office Assistant

Back Office Assistant

Position Summary:

At Debt Consultants Group we approach financial solutions differently to meet the needs of our clients. We are passionate about what we do and the clients we serve, so we are currently expanding the business and we need one candidates like you! As a Back Office Assistant, you will play a vital role in the development, evaluation, planning and management of the company's administrative processes and the day-to-day processing of our CRM tool.

This position requires strong multi-tasking and information management skills, the ability to make quick decisions in a fast-paced environment and the initiative to generate new improvement plans. You will have the support and guidance of our dedicated team, so if you want to learn, this is the best opportunity for you!

General Responsibilities & Job Duties:

• Plans and assists with Back Office administrative activities. Take responsibility for data management and control.
• Identify problems and opportunities and make innovative recommendations for the improvement of the company's departments.
• Assist the Manager with file management, CRM updates and correspondence for client reporting.
• Respond to customer enquiries and requests in a complete and timely manner.
• Assist the Manager in developing operational workflows and procedures to improve the efficiency, effectiveness, and satisfaction of the company's operational departments.
• Perform other duties as assigned.

Note: This position is based in Miami, Florida, and is not a remote position.

Competencies Requirements:

• Communication: Effectively communicate in writing and verbally at all organizational levels. Present information to the founders of the company and the manager.
• CRM Database: Utilize CRM databases to extract insights, generate reports, and analyze client data.
• Organization: Proven ability to prioritize tasks, manage resources, and handle multiple responsibilities simultaneously. Strong organizational and problem-solving skills.
• Software Proficiency: Proficient in Microsoft Office products, specifically Word, Excel, and Adobe PDFs for editing and organization.
• Self-Motivation: Self-starter with the ability to manage projects independently with minimal supervision.
• Innovation: Capable of generating ideas that create value and improve processes.

Preferred:

• Customer Service Experience: 1 year of experience and knowledge of customer service practices.
• Language: Full knowledge of English. (Advanced)
• Education: Bachelor’s degree in Business Administration, Human resources or a related field is preferred.

Note: This is a full-time position with working hours from Monday to Friday, 9:00 am to 5:00 pm.

Compensation:

The payment range for this position may vary based on factors such as experience, education, and additional responsibilities and will be negotiated during the interview.

Disclaimer:

This job description does not constitute an express or implied contract, guarantee, promise, or covenant of employment for any specific term or duration, or for termination only for cause. Employment with Debt Consultants Group Inc. is "at will," meaning that either party may terminate the employment relationship at any time, with or without cause, and with or without notice.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40.00 per week

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This position is entirely in English. Do you have an advanced level of English? (Spoken, Written, and listening)
• How many years of Customer Service experience do you have? At least 1 year of experience is required for this position.

Education:

• Bachelor's (Preferred)

Ability to Relocate:

• Miami, FL 33130: Relocate before starting work (Required)

Work Location: In person