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Form of workJob Description
Description:
Remote - can be in any time zone but must be available to work ET
CORE RESPONSIBILITIES AND TASKS
• Drive proactive improvements to Collections effectiveness
• Provide impactful proactive action plans via frequent monitoring of past due percentages
• Create and execute strategic actions plans to enhance cash flow timeliness
• Ensures SLA’s are met and partners with extended Shared services team to improve performance
• Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
• Performing root cause analysis, drives process improvement to ensure further process efficiencies
• Drive process and ensure goals are met, by participating and leading governance calls
• Timely collections and resolution of past due accounts receivable for assigned key customer accounts
• Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders
• Work closely with Customers and Cash Applications Department to resolve open credits & refunds
• Lead initiatives to improve DSO, involving various internal stake holder groups
• Champion SAP improvement projects
POSITION REQUIREMENTS
FORMAL EDUCATION
Minimum qualification –
• University (Bachelor’s) degree in Accounting/Finance preferred
• Specialized skill training/certification a plus
KNOWLEDGE & EXPERIENCE:
• 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
• Excellent written and verbal communication skills
• Must be proficient in Microsoft Excel, Word, and Outlook
• SAP and Get Paid experience
ADDITIONAL DIMENSIONS:
• Processing collections for Key Account’s only and providing oversite to the third-party team that is processing collections
• Advising and supporting the third-party firm on escalated issues
• Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
• Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
• Proactively lead efforts that lend to continuous improvement opportunities
Identify and execute initiatives to improve DSO
