Azure Support Engineer

Position: Azure Support Engineer

Location: Seattle WA / Remote

Duration: Full Time

Job Description:

Azure Expertise:

· Demonstrating in-depth knowledge of Azure services, including VMs, App Services, Networking, Storage, and AAD.

· Troubleshooting and resolving complex Azure-specific incidents within defined SLAs, leveraging your deep understanding of the platform.

Ticket Incident Management:

· Owning incident ownership from initial response time to resolution, leveraging internal ticketing systems.

· Good communication with stakeholders.

· Collaborating with cross-functional teams of developers and security to ensure smooth issue resolution.

· Escalating critical incidents effectively and following established escalation procedures.

Ongoing Maintenance:

· Executing tasks and tickets, including maintenance, patching, updates, and configuration management, to maintain platform stability.

· Automating routine tasks using Azure Automation and PowerShell scripting for enhanced efficiency.

· Maintaining our Knowledge Base for comprehensive documentation for future reference.

Security & Compliance:

· Adhering to strict Azure security best practices and enforce defined security policies and procedures.

· Partnering with security teams to identify and mitigate vulnerabilities, ensuring continuous improvement of our security posture.

· Staying informed of evolving Azure security features and industry compliance regulations.

Knowledge Sharing & Continuous Improvement:

· Actively contributing to our internal Knowledge Base, documenting solutions and lessons learned from incidents and ongoing tasks.

· Sharing expertise through internal knowledge-sharing sessions and collaborating with the team to identify and implement ongoing improvements.

· Proactively suggesting new tools and methodologies that enhance our operations and user experience.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience accumulated over time)

· 3+ years of experience in cloud operations, specifically with Azure cloud technologies

· Proven ability to troubleshoot and resolve complex Azure-related issues

· Strong understanding of Cloud friendly OS systems administration and scripting languages

· Experience with monitoring tools like Azure Monitor and Log Analytics

· Excellent communication and collaboration skills

· Experience with Infrastructure as Code (IaC) tools such as Terraform

Additionally, we consider the following as valuable assets:

· Familiarity with DevOps methodologies and tools like Azure DevOps

· Experience with Azure Cost Management and optimization strategies

· Security certifications (e.g., AZ-500)

· Cloud automation experience

Job Type: Full-time

Pay: $85,538.30 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 11+ years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Azure: 6 years (Required)
• Terraform: 2 years (Required)
• Technical support: 5 years (Required)

Work Location: Remote