Aviation Operations Center Shift Supervisor

Salary : $43,638.40 - $48,152.00 Annually
Location : Albuquerque, NM
Job Type: Full Time
Job Number: 2400353
Department: Aviation
Division: AV-Airport Ops
Opening Date: 09/11/2023
Closing Date: 1/5/2024 11:59 PM Mountain
Bargaining Unit: MP
Position Summary
Supervise, assign, review and participate in the work of staff responsible for the Aviation Department's Operations Center during an assigned shift; ensure work quality and adherence to established policies and procedures and perform the more technical and complex tasks relative to assigned area of responsibility.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Associate's degree in business or communications; and
Four (4) years of call-center operations or airport communications experience; and
To include one (1) year supervisory experience.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a valid City Operator's Permit (COP) within 6 months from date of hire.
Possession of a New Mexico State Police Radio Dispatcher Certification within one (1) year from date of hire.
Possession of a National Crime Information Center (NCIC) Certification within one (1) year from date of hire.
Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).
Successful completion of a security background check conducted by U.S. Customs & Border Protection, if applicable.
Preferred Knowledge

• Operations, services and activities of an airport operations and emergency communications program
• Principles of supervision, training and performance evaluation
• Modern and complex principles and practices of airport operations and communications
• Operational characteristics of an airport Operations Center and emergency communications services system and equipment
• Police dispatcher, 911 operator and NCIC operator functions
• Methods and techniques of investigation
• Principles of business letter writing and basic report preparation
• English language usage, spelling, grammar and punctuation
• Pertinent Federal, State, and local laws, codes and regulations

Preferred Skills & Abilities

• Supervise, organize, and review the work of lower level staff
• Select, supervise, train and evaluate staff
• Interpret and explain City policies and procedures and pertinent union contracts
• Prepare clear and concise reports
• Type at a speed necessary for successful job performance
• Respond to requests and inquiries from the general public
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Operate emergency communications systems
• Work flexible hours including evenings and weekends
• Understand and follow oral and written instructions
• Communicate clearly and concisely
• Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public
• Perform the essential functions of the job with or without reasonable accommodation

City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
01
Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerque's Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

02
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

03
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

04
Do you possess a valid New Mexico Driver's License, or have the ability to obtain by date of hire (attach a copy of your Driver's License)?

• Yes
• No

Required Question