Automotive Technical Content Author

Company	G-TechSee more
Address	Auburn Hills, MI
Category	Retail

Job description

Description:

The Automotive Technical Content Author is responsible for the prioritization, authoring and delivery of technical training information and emerging repair information to Service Technicians that support vehicles through the client Programs. This is a cross-functional, cross-organizational role that will identify, develop, and publish just-in-time information, streamlined resources, and valuable training content for the App. In addition, this role is responsible for managing all app notifications, improvements, reporting and communications.

Responsibilities and duties include:

Prepare well-structured technical articles using Content Management Systems
Development of brief reference modules utilizing new and existing training files for mobile formats
Research and report the acceptance of existing app materials including management of technician feedback
Coordinate the release of emerging issues with various internal groups including, TSO, STAR and TSRC
Develop methods for tracking article effectiveness via Fixed First Visit and Warranty data systems
Coordinate global project activities and ensure all project phases are documented appropriately
Compile project status reports, coordinate app revision project schedules, and manage project meetings/agendas
Identify and resolve technical problems including all Performance Institute Help Desk escalations
Assist in facilitating vendor meetings, identifying, and analyzing system requirements, and define project scope, milestones, and deliverables.

Requirements:

Bachelor’s degree in a related area or 3 years of experience in a technical field or in a related area.
Extensive experience with writing technical training material and technical instructions
Exceptional attention to detail and thorough approach to follow-through on all tasks. Ability to multitask, prioritize tasks, and to work under pressure
Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Outlook)
Solid understanding of service practices, engineering processes, & supplier management.
Strong interpersonal skills with ability to work in a team environment
Strong written and oral communication skills to support meetings at all levels of the company, including senior leadership.
Experience with navigating OEM service information and wiring diagrams
Enthusiastic, well organized, & successful at adhering to schedules and raising issues. Ability to work with domestic and international business cultures

Preferred Qualifications: