Address
Form of workAutomotive Services Manager - AAR Focus
Bring your experience to AAA and manage our Approved Auto Repair Program!
WHAT YOU'LL DO:
• Develops project plans, acquires resources and coordinates the efforts of team members, contractors, or consultants in order to deliver projects according to plan.
• Responsible for establishing relationships with AAA vendors in order to broaden the awareness of the approved auto repair program.
• Responsible for researching and developing new sources of revenue and increased service levels as it pertains to the approved auto repair program.
• Responsible for developing effective working relationships between facilities or providers, District Automotive Managers, and the company; establishes trust, respect, and cooperation with facility owners, managers, and staff. Continuously highlights value of partnership to maintain rapport.
• Visits assigned facilities regularly.
• Advises facilities regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern. Establishes benchmarks for customer satisfaction.
• Point of contact and driver of effectiveness with network vendors and providers relationships.
• Ensure facilities and vendors achieve and maintain a Customer Satisfaction Index score and/or Club and National quality standards in compliance with AAA National Standards. Liaison with AAA National to stay abreast of new technology, environmental issues, and potential disruptions within industry.
• Responsible for creating annual budget goals and profit margin for the Club, driving activities to make sure those numbers are met. Adheres to budget throughout the year.
• Oversee record keeping, visit logs and compliance data. Develops and maintain reports to quantify effectiveness of program.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
AAR FOCUS:
o Responsible for implementing and updating the AAA repair shop portal.
o Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standard and contract compliance.
o Relies heavily on automotive technical knowledge to perform essential duties/responsibilities
WHO WE ARE:
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
BENEFITS:
• Health insurance (medical vision, prescription drug, and dental)
• Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave
• Eleven paid holidays every year in addition to PTO, including MLK and Juneteenth
• 401(k) with Employer Match
• Life and LTD insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off every year
• On-Demand Pay
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts
• Paid, on-going training throughout your career
• THRIVE wellness program
• Flexible Work Arrangements
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education
SALARY RANGE:
Annualized target hiring salary range for the position is $86,300 - $105,747 and offer rate is based on experience.
MINIMUM QUALIFICATIONS:
• Bachelor's Degree (BA) in business, sales, or related field or equivalent experience
• 4 years' experience in Automotive Services or repair industry
PREFERRED QUALIFICATIONS:
• 3 years' experience in sales or account management role
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid state driver's license
WORK ENVIRONMENT:
• Hybrid work from home and office required
• This role is assigned a company car, computer, phone, various virtual technologies
• Travel: Consistent Travel (>50%)
NOTIFICATIONS:
• AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
• We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
• We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
• AAA Washington is a drug-free workplace.
Bring your experience to AAA and manage our Approved Auto Repair Program!
WHAT YOU'LL DO:
• Develops project plans, acquires resources and coordinates the efforts of team members, contractors, or consultants in order to deliver projects according to plan.
• Responsible for establishing relationships with AAA vendors in order to broaden the awareness of the approved auto repair program.
• Responsible for researching and developing new sources of revenue and increased service levels as it pertains to the approved auto repair program.
• Responsible for developing effective working relationships between facilities or providers, District Automotive Managers, and the company; establishes trust, respect, and cooperation with facility owners, managers, and staff. Continuously highlights value of partnership to maintain rapport.
• Visits assigned facilities regularly.
• Advises facilities regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern. Establishes benchmarks for customer satisfaction.
• Point of contact and driver of effectiveness with network vendors and providers relationships.
• Ensure facilities and vendors achieve and maintain a Customer Satisfaction Index score and/or Club and National quality standards in compliance with AAA National Standards. Liaison with AAA National to stay abreast of new technology, environmental issues, and potential disruptions within industry.
• Responsible for creating annual budget goals and profit margin for the Club, driving activities to make sure those numbers are met. Adheres to budget throughout the year.
• Oversee record keeping, visit logs and compliance data. Develops and maintain reports to quantify effectiveness of program.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
AAR FOCUS:
o Responsible for implementing and updating the AAA repair shop portal.
o Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standard and contract compliance.
o Relies heavily on automotive technical knowledge to perform essential duties/responsibilities
WHO WE ARE:
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
BENEFITS:
• Health insurance (medical vision, prescription drug, and dental)
• Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave
• Eleven paid holidays every year in addition to PTO, including MLK and Juneteenth
• 401(k) with Employer Match
• Life and LTD insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off every year
• On-Demand Pay
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts
• Paid, on-going training throughout your career
• THRIVE wellness program
• Flexible Work Arrangements
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education
SALARY RANGE:
Annualized target hiring salary range for the position is $86,300 - $105,747 and offer rate is based on experience.
MINIMUM QUALIFICATIONS:
• Bachelor's Degree (BA) in business, sales, or related field or equivalent experience
• 4 years' experience in Automotive Services or repair industry
PREFERRED QUALIFICATIONS:
• 3 years' experience in sales or account management role
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid state driver's license
WORK ENVIRONMENT:
• Hybrid work from home and office required
• This role is assigned a company car, computer, phone, various virtual technologies
• Travel: Consistent Travel (>50%)
NOTIFICATIONS:
• AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
• We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
• We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
• AAA Washington is a drug-free workplace.
