Job Description
Automotive Service Manager
We are a established that strives to provide outstanding service to our customers with integrity and knowledge. We are a family based company that offers an infinite amount of growth and earning opportunities
Benefits
Paid Vacation
Paid Training
Company Holidays
Employee Discounts on Products and Services
Responsibilities
Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all mechanics & personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 5 years of experience as a Service Manager required
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Most of our business is made up of repeat and longtime customers and businesses. Some families are even 3-4 generations of family members and counting.
We are a full service automotive repair and custom exhaust shop for all makes and models. We specialize custom exhaust, catalytic converters (po420 emissions codes), maintenance and tires & alignments. We bulk of our business is auto repair, but we really enjoy the custom exhaust aspect. That's what keeps everyone here happy and high-fiving. It gives us a good feeling to see a nice street hot rod, low rider or mud truck come through. 407-851-2988