Address
Form of workAutomotive Service Manager
Jacksonville, FL
High volume GM dealership seeking a manager to lead our large service department. We are looking for an exceptional leader capable of managing the throughput and putting processes in place to grow the service department.
Why Nimnicht Chevrolet? We are the #1 Chevrolet dealership in the Region. We have earned Dealer of the Year 6 years in a row. We have been part of the community for over 83 years.
JOB SUMMARY
The Service Manager helps lead a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. He or she helps plan, train, lead, and monitor the performance of service advisors, service technicians and detailers/porters to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
What We Offer
•Relocation assistance if needed
•Medical, Dental, Vision Insurance
•Disability Insurance
•401(k) with company match
•Onsite restaurant serving homemade breakfast & lunch for both customers and employees
•Closed Sundays
•Short & long term disability
•Paid training
•Paid vacation
•Bonus program on hours upsold
•Company paid life insurance
•Great work environment
•Top pay for top performance
•Family-oriented work environment with flexible hours
•Potential to earn $200K+
Responsibilities
•Oversee operations in an auto service department to ensure compliance with quality standard
•Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
•Supervise the activities of Automotive Service technicians to ensure efficient job performance and timely repairs
•Oversee the hiring and training of an effective auto service team
•Maintain accurate record of all accounts and relevant financial information
•Monitor inventory to regulate and ensure availability of required vehicle parts
•Ensure Automotive Service staff comply with environmental laws and regulations
•Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
•Evaluate the performance of Automotive Service staff in order to acknowledge efficient employees and guide underperforming ones
•Listen to client complaints and assist in addressing their issues and resolving challenges
•Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
•Assign and schedule work duties to auto service staff according to their skills
•Follow up with customers to obtain feedback and ensure they are satisfied with received service
•Attend workshops and study relevant publications to stay up-to- date with developments in the Automotive Service industry
•Maintain and manage work flow of shop
•Monitor productivity, proficiency, and efficiency of the shop and technicians
Qualifications
General Motors experience preferred
•Meeting and exceeding manufacturer’s CSI requirements
•Need to be a self-starter with the ability to lead/build a team
•Strong leadership skills are a must
•People oriented-both customers and employees
•Outgoing, positive, energetic personality is a must
•At least 3-5 years of Automotive Service experience is required
•Be able to manage 120+ ROs daily
•Must have experience with dealer management systems
•Desire to coach and train team to exceed their goals
•Excellent computer skills needed
•Excellent customer service skills
•Ability to be analytical, problem solve and multitask
•Self-motivated, enthusiastic presence in a team environment
•Strong written and communications skills
•Must have valid driver’s license, clean driving record, and be able to pass a pre-employment drug screen and background check
