Automotive Service Department Warranty Assistant

We are currently seeking a detail-oriented and motivated individual to join our team as an Automotive Dealership Warranty Assistant. The successful candidate will play a crucial role in ensuring smooth operations related to warranty claims and customer satisfaction.

Responsibilities:

Warranty Claims Processing:

• Efficiently manage warranty claims submission, ensuring accuracy and completeness of documentation.
• Scanning documents.
• Collaborate with service advisors, technicians, and manufacturers to gather necessary information for claim processing.

Documentation and Record Keeping:

• Maintain organized and up-to-date records of warranty claims, ensuring compliance with dealership and manufacturer requirements.
• Reconciling factory statements.
• Assist in preparing reports and summaries related to warranty performance.

Collaboration with Other Departments:

• Work closely with the Service and Parts departments to coordinate the resolution of warranty issues.

Continuous Improvement:

• Identify opportunities for process improvement in warranty claim procedures and contribute to the development of best practices.
• Stay informed about manufacturer warranty policies and updates.
• Other duties as assigned.

• High school diploma or equivalent; additional education or certifications in automotive technology or administration is a plus.
• Previous experience in a similar role within an automotive dealership environment is a bonus but not required.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Proficient in computer applications, including MS Office. Dealership management systems a plus.