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Form of workJob Description
JOB DESCRIPTION:
As the Service Advisor you will greet customers, listen to their description of the problem or service needed, determine the type of service required, and prepare repair orders. You will work along side the Service Manage and team of service technicians, lube technicians and detail technicians. Desired candidate must be self motivated, detail oriented and have incredible customer service skills.
JOB DUTIES:
Advises customers about necessary service for routine maintenance.
Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
List detailed description of the customer's concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Obtains customer's signature on repair order; provides customer with a copy.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.
- Candidate will need 2+ years Automotive Service experience
- Candidate must have valid driver's license.
- Candidate must pass pre-employment drug screen and background check.
Carl Black Hiram is our newest location. Our Hiram location is a Pre-Owned vehicle super center, providing FULL SERVICE repairs and maintenance Monday thru Saturday...CLOSED SUNDAYS. At Carl Black we pride ourselves as being a very successful company and recognize the success of our high achievers with great opportunities both financially and in advancement within our company with locations from Florida to Tennessee.
