Automotive Service Bdc Representative

Job Summary:
Johnson City Acura/Mazda is seeking a motivated and skilled Automotive Service BDC Representative to join our team in Johnson City, Tennessee. This is a full-time, individual contributor role that provides an excellent opportunity to work in the thriving auto industry. As a Service BDC Representative, you will work closely with our service department to provide exceptional customer service and support to our valued clients.
Compensation & Benefits:
This is a full-time position with a salary of $16 per hour, paid biweekly. We offer a comprehensive benefits package including health insurance, paid time off, and opportunities for career advancement within our organization.
Responsibilities:
- Answer incoming calls and schedule service appointments with accuracy and efficiency
- Respond to online inquiries and email requests from customers in a timely manner
- Maintain excellent knowledge of our products and services to effectively assist customers
- Actively seek out and follow up on missed service appointments
- Utilize a software system to maintain appointment schedules and customer records
- Provide excellent customer service by addressing and resolving any customer concerns or complaints
- Collaborate with service department to ensure high-quality customer experience
- Continuously meet and exceed service goals and targets
- Keep up-to-date with industry trends and developments, and attend required training sessions
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in the automotive industry
- Excellent communication and problem-solving skills
- Strong multitasking and time management abilities
- Proficiency in computer systems and software programs
- Must be able to work flexible hours, including evenings and weekends
- Must have a valid driver's license and a clean driving record
- Attention to detail and ability to work in a fast-paced environment
- Ability to provide exceptional customer service and maintain a positive attitude at all times
EEOC Statement:
Johnson City Acura/Mazda is an equal opportunity employer and is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage individuals of all backgrounds to apply for this position.