Automotive Service Advisor

Gunther VW has an immediate opening for Service Advisors!

Family Owned Business *** Competitive Pay and Benefits *** 401(k) *** Paid Vacation

The Automotive Service Advisor will initiate Automotive Services and repairs by ascertaining performance problems and service requests; verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer rapport and records. Job duties will include, but are not limited the following:

• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Conduct automobile inspections, check vehicle maintenance records, and examine service schedules.
• Confer with customers about inspection results, recommend corrective procedures; prepare work order for needed repairs showing time, cost, and labor estimates for service.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer approval of estimates.
• Explain work performed and charges to the customer.
• Handle customer complaints.
• Verify warranty and service contract coverage.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications.

Skills and Qualifications
To be successful, the person that fills this role will possess the following skills and/or qualifications:

• Ability to troubleshoot, understand potential cause of problem
• Good communication and active listening skills
• Working knowledge of mechanical tools and machines
• Computer literate, knowledge of CDK is a plus!
• Excellent customer service and quality focus

Job Requirements

• GREAT CUSTOMER SERVICE AND ABILITY TO FOLLOW-UP WITH CUSTOMERS!
• Hold a valid driver’s license
• Clean driving record

Gunther Motor Company has been selling cars in South Florida for over 50 years, specializing in new and used auto sales, leases, service, repairs, parts, and collision services. With dealerships in four locations, including Ft. Lauderdale, Coconut Creek, Delray Beach and Daytona Beach, Gunther employs an average of 650 employees on an annual basis.

Job Type: Full-time

Pay: Up to $125,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Work Location: In person