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Form of workJob Description
BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 14 innovative Dealership Locations representing Lexus, Honda, Toyota, Nissan, Jeep, Chrysler, and Hyundai Brands.
BRAM Auto Group has built a strong company reputation as a workplace that values innovation, upholds superior service, and rewards hard work and success. We offer a competitive total compensation package that includes: Medical, Dental, Vision, Life, 401K, Paid Vacation & Holidays, and more!
The Service Appointment Coordinator responsibilities include the following:
- Prioritizing our guests needs, partnering with Service Advisors, scheduling appointments per service availability
- Sustain high frequency of contact with guests, answering questions and advise on recommended maintenance
- Answering phones, handling money and reconciling daily work
- Confirm scheduled and missed appointments
- Maintaining good communication with the Service Department to schedule vehicle service appointments
- Handling an average of 50+ phone calls per day
- Follow all location’s processes and procedures
Requirements:
- High School Diploma or equivalent
- Front Desk experience preferred
- Strong customer service background
- Written and Verbal Communication skills
- Automotive knowledge is a plus, but nor required
- Ability to work scheduled hours
- Teamwork mentality
- Ability to work with programs like Microsoft Word, Excel etc.
- Phone etiquette
