Automotive Receptionist Empire Ford

Job Description

The Empire Automotive Group Huntington Ford dealership in Suffolk County is seeking a “Customer Experience Receptionist,” a dedicated professional with strong interpersonal skills who shares our company’s passion for excellence. If you have job experience in which your most important objective was a satisfied customer, this may be the perfect career move for you.

At Empire, our goal is to create a positive and inclusive workplace that promotes excellence and achievement, and we strive to provide the very best experience for our customers. Come join one of the fastest growing auto dealerships in the U.S., in a position where you will have the opportunity to grow.

Responsibilities:

• You will answer incoming calls and greet customers in a professional manner.
• You will review all appointments for the current business day, confirming appointments or rescheduling, including completing daily phone activities.
• You will manage and organize incoming concerns from customers, informing management when necessary.
• You will ensure that a valid form of payment has been taken and authorized for an appropriate amount and complete daily reports.
• You will handle customer concerns, provide appropriate solutions and alternatives within reasonable time limits using dealership’s CRM, phone, txt and email.
• You will develop a trusting relationship with all customers and fellow employees.
• You will maintain accurate and complete information about any customer concerns, tracking progress until completion.
• You will take extra steps to engage customers when a need is detected, often before you are asked to do so.
• You will work with other dealership personnel to resolve any customer questions or concerns.
• You will develop a fluent understanding of the automotive manufacturer’s standards for customer satisfaction.

Qualifications and Essentials:

• You have excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire representing Empire Ford in a professional matter.
• You understand the importance of listening and being empathetic.
• You have a strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• You have strong computer and multi-tasking skills, which includes Microsoft Office.
• Restaurant, hotel, or other hospitality experience would be helpful.
• You will operate a clean, organized, presentable workplace with a strong attention to detail.

The job description and responsibilities above will be required but not limited to any other job- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within