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Form of workPOSITION SUMMARY
The Automotive Parts representative interacts with our commercial and in-store guests providing exceptional customer service. Your job will be to provide detailed information based upon guest inquiries as-well-as to locate and pull parts for guests/order, answering the phone by second ring, and supporting all other team members as needed.
WHAT WE NEED FROM YOU
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Primary Responsibilities:
- Partner with GM and AGM to meet and exceed store sales targets / KPIs.
- Interact with customers via phone and in person to provide support and information on products and services. This includes outbound calling our partner companies to offer parts wholesale.
- Ensures that appropriate actions are taken to resolve guest problems and concerns.
- Answer the phone in two rings.
- Process orders for commercial and retail accounts.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and comments.
- Maintains safe and organized workplace.
- Maintains the cash register in a neat and accurate manner.
- Assist with cycle counts, POG resets and freight when needed.
- Maintain cleanliness of the sales floor and organization of the back of the store.
- Open/Close the store.
- Other duties as assigned.
WHAT WE GIVE YOU
- Great benefits package including PTO, 401k, dental, etc (available to FT team members).
- Extremely competitive pay .
- A structured bonus program paid out monthly.
- Great work/life balance (some set schedules are available).
- Opportunity for growth within the company.
