Customer Service Intake Specialist

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Perform data entry tasks accurately and efficiently
- Upsell products and services to customers when applicable
- Communicate effectively in English and Spanish, both verbally and in writing
- Maintain a high level of professionalism and phone etiquette during all customer interactions
- Conduct outbound calling campaigns to follow up with customers or promote new products/services

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Fluent in English and Spanish, additional languages are a plus
- Excellent problem-solving abilities and attention to detail
- Ability to work independently as well as part of a team

If you are passionate about providing excellent Customer Service, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you! This is a great opportunity for individuals looking to grow their career in Customer Service.

Please note that this position does not require any specific contact information. If you are interested in applying for this role, please submit your application through our online portal.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Milwaukee, WI 53221: Relocate before starting work (Required)

Work Location: In person