Automotive Fixed Operations Director - Pittsburgh, United States - EasyCare Recruiting

Description

Automotive Fixed Operations Director

For decades, our dealer group has had a clear mission to provide a first-class car-shopping experience to our valued customers throughout our franchises in Pennsylvania. We have an expert team of professionals that are like family. We are always looking for talented, motivated individuals to help us grow our family into the most successful business it can be. Along with that, we offer a path for advancement, compensation plans for training and rewards based for continuing training which result in a higher pay, paid time off, yearly recognition program, and so much more.

This position will Assist the Fixed Operations Director to oversee multiple dealerships, shops, etc. A duty will be to travel between stores to monitor and maintain integrity of processes, employee, and customer satisfaction. This position has a high income potential depending on experience along with great health, dental, and vision benefits.

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Responsibilities:

• Prepares and administers an annual operating budget for the service and parts departments.
  
• Maintains reporting systems required by general management and the manufacturer.
  
• Monitors the performance of the service, parts, and body shop departments.
  
• Strives for harmony and teamwork within the departments and with all other departments.
  
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  
• Understands and ensures compliance with manufacturer warranty and policy procedures.
  
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
  
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
  
• Handles customer complaints immediately and according to dealership's guidelines.
  
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
  
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
  
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
  
• Serves as liaison with factory representatives.
  
• Maintains a safe work environment.
  
• Maintains a professional appearance.
  
• Other duties as assigned.
  

Job Type: Full-time

Schedule:

8 hour shift

Monday to Friday

Requirements

Qualifications:

• Must have dealership parts/service experience
  
• Must be willing to travel between dealerships
  
• Must have a valid Driver's License
  
• HS Diploma or equivalent
  

Education:

• High school or equivalent (Preferred)
  

Experience:

• Dealership Parts/Service: 1 year (Required)
  

Willingness to travel:

• 25% (Required)
  

Work Location: In person

Benefits

Salary: $60, $110,000.00 per year
Benefits:

• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Vision insurance