Automated Process Solutions Specialist

Our Company

At Raiz FCU, we share a passion for knowledge and the pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936, we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion. We can’t wait for you to join us.

Job Overview

This position reports to APS Supervisors. This role is responsible for the overall compliance of all APS processes. Responsible for assisting with a wide variety of APS Services such as Share Drafts, Courtesy Pay Charge Offs, Subpoenas, Levies, Returned Items, Mobile Deposit Capture, ATM Deposits, and Cubus Inquiries. Responsible for assisting the staff by phone with general Credit Union information, deposit services, and research. Ensures members are promptly, efficiently, and professionally served. Must exercise good judgment in decisions within the Credit Union policies. This position requires excellent organizational abilities, multi-tasking, and attention to detail.  Efficiency and accuracy are also vital for the successful execution of this position. Must be resourceful, self-motivated, and make sound and accurate decisions with minimum dependence on supervisors. Multi-tasking is vital to this position. You will be an empowering mentor that will be:

• A trusted expert
• A natural communicator
• A champion for our members, team members, and the community
• A guide through the moments that matter the most to our members

Position Details:

Non-Exempt (Hourly)

Hours: Mondays-Friday, occasional Saturdays

1241 Pullman Dr., El Paso, Tx 79936

Pay Range:

Grade: 6H

Min: $14.04

Mid: $17.55

Max: $21.06

Skills and Experience

• Education - High school degree or equivalent. Additional business training is helpful.
• Minimum of 1 year to 3 years of experience with Credit Union products, services, policies, procedures, regulation knowledge, and basic understanding of the ACH process.
• Technical skills acquired on the job.
• Well organized and works with a sense of urgency.
• Attentive to detail, a multi-tasker, and efficient.
• Must have good communication and interpersonal skills.
• Able to operate office machines, including PC, Imaging Systems, telephones, viewers, printers, and other basic machines.
• Willingness to assist others at any time.
• Proficient in Microsoft Office and web-based applications

Role Description and Essential Duties

• Compiles and maintenances legal documents (garnishments, judgments) received by the Credit Union from various federal and local agencies.
• Daily postings and maintain all daily filings, prepares work, and arranges for pick up for proper storing.
• Processes and maintenances all APS documents scanned to Onbase.
• Assists various departments with APS related questions and services.
• Responsible for monitoring the overdrawn reports daily and closes accounts in a negative status within 45 days.
• Prepares and submits end-of-month charge-off reports each month to Emily for Board review.
• Processes and balances Share Drafts, handles any encoding errors and Returned Items daily.
• Settles disputes according to respective rules, federal regulations and Credit Union policy.
• Processes checks received through Mobile Deposit Capture systems and through the ATM deposit side.
• Ensures that research functions are completed in accordance with Credit Union policies and procedures.
• Assists with member inquiries.
• Resolves problems promptly and courteously.
• Maintains member confidentiality.
• Supports and replaces APS personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Assists branches and related departments as needed.
• Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.
• Completes special projects as assigned.
• Keeps work area clean and well maintained.
• Reports all charged off accts to both ChexSystems and Transworld Systems and updates any accounts that have paid in full and assists members with payment arrangements.
• Gathers all necessary documents for any subpoenas received from various legal agencies and processes and works on levies received.