As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior Customer Service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
- a high school diploma
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Stocking:
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed
Customer Service:
- Provides superior Customer Service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales:
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation:
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities / Pre-requisites:
- Beauty:
- Drugstore / General Merchandise:
- Grocery:
Prepares tags and signs as needed
- Texas Backyard:
Ability to complete Green Thumb training (H-E-B internal training)
- Entertainment:
Knowledge of specialty products, movies, music, electronics, and video games
What is your background?
- Minimum age 18 (mandatory)
- High school diploma (or equivalent)
- Completion of Company Orientation and Safety Training (upon hire)
Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
- Strong Customer Service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department
Beauty:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
- Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
- Occasionally be exposed to cold, loud noise, and wet conditions
- Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
Drugstore / General Merchandise:
- Constantly* reach at waist, pivot, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
- Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
- Occasionally be exposed to cold, loud noise, and wet conditions
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Grocery:
- Constantly* reach at waist, pivot, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
- Frequently be exposed to cold conditions
- Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
- Occasionally be exposed to loud noise, and wet conditions
- Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
Texas Backyard:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Frequently be exposed to ambient temperatures
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
Healthy Living:
- Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
- Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
- Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
- Occasionally be exposed to cold, loud noise, and wet conditions
- Must be able to lift 50 lbs, and manage in excess of 50 lbs**
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
06-2019