Audio/Visual Systems Analyst

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

• Manage meeting requests from initial request acceptance, planning/coordination, scheduling, setup, operating, and striking.
• Address incidents that are raised to the A/V team and proactively take steps to improve.
• Coordinate, schedule, launch, operate/manage and troubleshoot cloud collaboration services (e.g. Zoom, MS Teams, Webex, etc.).
• Setup, connect, and manage video conferencing using bridging system such as Cisco CMS/TMS/VQ and audio only conferencing services such as Arkadin.
• Administration of cloud collaboration services (e.g. Zoom, MS Teams, Webex) as service owners.
• Enter requests, incidents, work performed, etc. into IT ticketing system.
• Troubleshooting and resolve A/V systems and service faults with escalation in rare instances when required.
• Effectively and professionally communicate and coordinate with teammates, attorneys, business services employees, clients, and outside vendors and contractors as required in delivery of A/V service.
• Support projects such as new buildouts, new A/V kit implementation, proof of concepts, testing of potential technology, IT projects that may impact A/V systems/services, etc. as needed.
• Work closely with various teams and users across the firm in the seamless delivery of A/V services such as the Client Host, Conference Center, Conference Services, Event Services, Facilities, IT Infrastructure, and other teams.
• Providing lead and/or backup support for firm-wide multi-point video conferences, which may include consulting with attorneys, business services employees, clients, and vendors to determine requirements, and monitoring meetings as required.
• Perform all functions related to A/V media recording and duplication, including basic A/V editing and accurate media labeling.
• Maintain a thorough inventory of A/V equipment and supplies, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment to including organizing A/V storage space.
• Organizing, clean, and keep A/V equipment and storage locations orderly and maintained.
• Interacting with partners, attorneys, business services employees, office administrators, and clients, and providing individual instruction/support in equipment setup and operation.
• All members of the firm are encouraged to participate in our Global Citizenship program.
• Other duties as assigned.

QUALIFICATIONS
REQUIRED SKILLS

• Excellent verbal and written communication to provide customer service in person, by email, chat, and phone with a high degree of professionalism and clarity.
• Demonstrable technical understanding of conference room solutions, A/V system routing, A/V technologies, and troubleshooting A/V and connectivity issues.
• Demonstrable understanding and providing A/V service through cloud based collaboration solutions such as Zoom, MS Teams, and Webex.
• Demonstrable working knowledge of personal computers, Microsoft Office Suite, and media presentation software (e.g., PowerPoint).
• Demonstrable understanding of LAN, WAN, Wi-Fi, and network principles in the delivery of AV service.
• Ability to work in a highly demanding, fast-paced, and evolving work environment.
• Ability to work independently and with minimal supervision on assigned tasks to include resolving problems.
• Ability to proactively work through responsibilities of team with minimal supervision.
• Ability to operate and provide service using Windows, Apple, Crestron, BiAmp, Shure, and Cisco devices and products.
• Ability for flexibility to work outside of core hours when needed. As an office essential employee, this role generally is needed in the office during times when other roles may not be essential such as special events, breakfast or evening meetings, inclement weather, some holidays or weekends.
• Ability to perform all functions related to audio/video media editing and duplication.

EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE

• Two (2) to four (4) years' experience providing front line A/V service to users in conference rooms and through cloud services (e.g. Zoom, MS Teams, Webex, etc.) or equivalent.
• Experience administering and managing cloud collaboration technology, primarily Zoom and MS Teams, preferred.
• Experience supporting day-to-day meeting and event Audio/Visual support in a corporate or professional services environment. Law firm experience highly desirable.
• Experience using Cisco TMS, Cisco CMS, and VQ preferred.
• Experience working with conference room booking and IT ticketing systems desirable.
• CTS and/or other AV industry or technology certification desirable.
• Law firm experience desirable.

PHYSICAL DEMANDS

• Ability to lift, transfer, and assemble computer and A/V equipment, including monitors, which may weigh up to 40 pounds.

HOURS
The role will have a regular 8 hour workday which includes 7 working hours and 1 hour for an unpaid lunch Monday through Friday. After initial onboarding and training, regular start times may be set as early shift (start sometime between 7:00 - 8:00 a.m.) or late shift (start sometime between 9:00 a.m. - 11:00 a.m.) as deemed necessary to assure coverage across the department. Consideration will be given where possible. At times there may be overtime, weekend, or holiday work and thus flexibility is needed.
The annualized salary range for this position is $68,400 to $82,500 depending on the candidate's overall experience and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus. In addition, full time employees as well as some part time employees, will be eligible for the firm's fringe benefits as they currently exists. Please find out more about our benefit programs here https://www.hoganlovells.com/en/global-careers/careers-in-the-united-states/career-categories/professional-services/roles/benefits
This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.
Hogan Lovells is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.
Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information or protected Veteran status.