Audiovisual (Av) Field Service Technician - Iii

Avidex leads the way in the audiovisual and IT integration industry, providing cutting-edge solutions to a diverse clientele. Our identity is shaped by an unwavering commitment to excellence, technical expertise, and an innovative spirit. As we embark on a journey of growth, we are actively seeking a highly skilled and seasoned Audiovisual (AV) Field Service Technician - III to become an integral part of our Field Service team supporting the Lake Forest, California region.

What We Offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan.
• 120 hours of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Overview:

As an Audiovisual (AV) Field Service Technician - III, your primary responsibility is to troubleshoot, define, escalate, and resolve audio, video, and control system problems for our valued support clients. Your expertise spans varied areas and demands advanced technical knowledge of audiovisual systems, including networking, audio, and video equipment, as well as associated software. Additionally, you possess intermediate-level skills in control system program editing. Working primarily at our customer's facilities, this role requires a robust background in electronics, computers, and adhering to industry best practices. Success in this position hinges on attention to detail, punctuality, effective communication skills, and the ability to commission audiovisual system installations. Join our team and be a key player in delivering exceptional service in the AV industry!

Requirements

• Associate degree or equivalent experience
  • Bachelor’s degree is preferred
• AVIXA CTS certification
  • Attain a CompTIA Network+ certification within two years of starting this position
• 6+ years’ previous experience providing technical AV/IT and/or field engineering support
• Proficiency using Windows and Apple software
• Must have the ability and technical knowledge to set up and color balance video displays
• Expertise in programming languages from various AV manufacturers, including AMX, Crestron, Extron, and QSC.
• Must have working familiarity with programming languages like Python, HTML, C#Pro, as well as digital communication protocols such as IP, RS232, RS485, and various USB interfaces
• Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems
• Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades
• Must have advanced proficiency configuring wired and wireless TCP/IP networks

Responsibilities

• Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
• Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
• Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components
• De-install/install system components, devices, and equipment
• Provide detailed status of system repair and follow up on unresolved issues
• Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
• Provide system training to the owner or client when required
• Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
• Act as primary trainer and mentor for Service Technician new hires and trainees when needed
• Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributions to our success as an organization.