Audio Visual Field Service Technician (2) - Nyc Metro

OfficePro Inc., a Washington DC-based technical training and recruiting company, is looking for a skilled and highly motivated Level 2 Audio Visual Field Service Technician in the New York Metro Area to work in partnership with our clients to provide Field Service support for customers at on-site locations and restore functionality to their assets while delivering best-in-class customer service.

If you have extensive AV experience and are looking for a full-time role with great benefits and the opportunity for advancement, this is for you!

Essential Duties and Responsibilities:

• Full UC Product Line Support of integrated and AV control systems such as: Crestron, QSys, Extron, Cisco, ClearOne & BiAmp
• Ability to fully troubleshoot and provide break/fix resolution to Crestron, AMX & Extron systems
• Previous experience in troubleshooting BiAmp DSP and file drops - programming not needed
• Experience with AV Codecs in Poly & Cisco
• Video Wall/Digital Signage experience is a bonus!
• Field service support of control programs (AMX / Crestron) including minor edits, compiling upload, and downloading capability (can be with the aid of a programmer)
• Field service support of networked devices (Routers IP Protocols etc.)
• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client-based system and ability to configure and manipulate AV equipment
• Previous experience with SerivceNow/Ticketing system for job calls to client sites
• Takes responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
• Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors, and hanging ceiling mounts
• Ability to solder & crimp connectors
• Provide necessary training and support for next level Service Technicians
• Provide end-user client training as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs/video teleconferencing hardware
• Travel to various job sites required
• Crestron Toolbox experience
• Other duties assigned as needed

Education and/or Experience:

• Experience with integrated and AV control systems such as: Crestron, QSys, Extron, Cisco, ClearOne & BiAmp
• Ability to fully troubleshoot and provide break/fix resolution to Crestron, AMX & Extron systems
• Previous experience in troubleshooting BiAmp DSP and file drops - programming not needed
• Experience with AV Codecs in Poly & Cisco
• Video Wall/Digital Signage experience is a bonus!

Preferred External Training

• OSHA 10-Hour or 30-Hour Construction Course
• AMX Intro to Networking for AV Professionals
• Crestron Professional Installation
• Extron AV Associate Certification