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SalaryAs a Service Advisor for our Audi store, you will be responsible for initiating automotive services and repairs by ascertaining customer concerns and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records and excelling in a customer focused service process.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the customer.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection through a digital multi-point inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
- Excel in hours per repair order production and exemplify a customer centric approach to clientele while keeping focus on quick vehicle turnover.
Job Type: Full-time
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Shift:
- 8 hour shift
Ability to commute/relocate:
- Englewood, NJ 07631: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
