Assistant National Manager - Field Parts & Service (Customer Care) supports the Parts and Service Field in activities aimed at the achievement and growth of: Customer Service Satisfaction with a significant emphasis on Treatment and Convenience leading to achievement of VSS goals, CS process improvement, improvement of Dealer CS recovery efforts and National presentation support.
- Achievement of assigned VSS objectives
- Achievement of assigned Customer Treatment objectives
- Achievement of assigned Customer Convenience objectives
- Achievement of oil change service time
- Manage DPSM Committee
- Support Business Plan Projects
- Handling & Coordination of additional activities as assigned
- Bachelor Degree and / or equivalent work experience.
- Automotive dealership retail Service and/or Parts experience preferred.
- Experience as a Senior District Parts and Service Manager
- Experience related to achieving high and consistent CS performance at the dealer level
- Strong understanding of CS data and analysis tools.
- Strong understanding of Express Service and Accelerated Service Programs
- Experience related to working with National departments and personnel
- Strong analytical abilities to identify ongoing opportunities and make recommendations to management
- Strong written, verbal and presentation communication skills
- Strong organizational and time management skills
- Proven ability to work with cross functional teams
- Working knowledge of AHM CSE Data, reporting and analytics
- Working knowledge of AHM ACE Data, reporting and analytics
- Working knowledge of AHM Post Service Follow-up Program
- Working knowledge of conducting mystery shops
- Working knowledge of conducting time studies
- Working knowledge of conducting staffing assessments
- Working knowledge of AHM Service Advisor Skills Training resources
- Remote
Total rewards:
- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite