Asst Mgr, Payment Service

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for an Assistant Manager, Payment Servicesto join our ONESCCU team in our Baytree Headquarters! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available
• Work From Home and Hybrid schedule available (report to office 2 times a week)
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Short Description:

Assists with leading the day-to-day functions of the Payments Services Department for the credit union. Ensures timely, accurate, and compliant transaction processing and issue resolution with department standards and performance goals.

Responsibilities:

• Assists in overseeing the daily operations of the Payment Specialist I team. Ensures timely, efficient, and effective processing and settlement of Wires, check processing including ATM and Mobile deposits as well as Billpay. Ensures that service levels are set appropriately and met consistently, processing and system workflows are efficient and effective, and ensures direct reports remain current with all necessary regulation training and adherence.
• Develops, improves, and maintains the performance measurement process ensuring that the primary duties of each position are measured and managed.
• Coordinates with IT and other relevant departments and vendors to ensure the integrity and functionality of all systems and platforms.
• Assists in setting productivity and service goals for the department. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.
• Prepares accurate and timely periodic and ad-hoc reporting for Management and the Board.
• Understands the key requirements and assists with the preparation for regulatory examinations, internal audits, and completion or periodic risk assessments from external entities such as auditors, examiners, and regulators to ensure procedures are implemented and maintained to meet these requirements.
• Acts as a liaison between Payment Services and other departments and provides support and escalation for internal and external members. Fills in for the Payment Services Manager’s absence and is knowledgeable the various payment rails within the department.
• Assists in executing department projects and ensures that all projects are completed with appropriate prioritization, implementation, and education to support newly developed business or processes. Meets deadlines with minimal follow-up and emphasizes efficiency and effectiveness.
• Recommends and implements changes to processes which maintain compliance and streamline workflows utilizing automation whenever possible. Updates training documents, policy and procedures, as well as job aids, as necessary, and communicates changes effectively. Ensures consistency at all times between documented procedures and actual processing.

Requirements:

• 3 to 5 years prior experience in of a similar position or related experience required.
• Must understand Basic Functions and Compliance of Wire Processing, Check Processing including ATM, Mobile Deposits, and Bill Pay.
• Associates degree in a related field or equivalent work experience required.

Schedule:

Full Time during department hours of operation.

Monday - Friday 7:30am – 7:00pm.

Flex Scheduling and Work From Home Hybrid options available. Must report to office twice a week.

Education

• Associates or better