Associate Vice President

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Summary: Independently serve as the liaison to a large and small group of clients ensuring exceptional customer service and client satisfaction. Collaborate with Team Leader and other members of the Benefits Department regarding service, product and service upgrades, managing relationships both internally and externally, and client retention.
The Associate Vice President is also responsible for identifying marketplace opportunities, assisting with prospecting and developing proposals.
WHAT YOU'LL DO:

• Manage and retain existing book of business and pursue new opportunities for the book, where appropriate, including a specific business plan for growth
• Routinely visit clients to address service issues, present benefits material to employees during Open Enrollment meetings or any other ad hoc meetings
• Build courteous and successful relationships with clients, vendors and carriers to improve client retention
• Establish, cultivate and manage customer relations with all levels of client's decision-makers as well as the dayto-day technical client representatives
• Identify, develop, and oversee customer needs and service plans for each client and understand the needs of the customer
• Manage resolution of client issues as well as escalated employee enrollment and claims issues
• Plan and direct renewal process for health and life lines of coverage. Recommend the most appropriate insurance solutions, alternative strategies, plan modeling and cost reduction opportunities
• Maximizing every sales opportunity by cross selling profitable products
• Prepare and execute new business strategies, including proposals and presentations while ensuring agreement with customer's requests/requirements
• Ensure proper resources from within the organization are involved with the customer and introduce new products through the other core business groups, where appropriate
• Document renewal, sales, and insurance operations compliance documents into the sales management database
• Educate clients on benefits legislation, regulatory requirements, compliance, and new product information
• Promote a commitment to achieve or exceed internal and external performance standards and department/agency goals
• Follow agency guidelines, policies and procedures; including professional development and continuing education required for valid licensing
• Participate in leadership meetings; and conferences when necessary
• Promote teamwork, support, and a positive attitude in the department and office
• Participate in training opportunities to remain current on industry trends and information, new product development, legislation, coverages, and technology

WHAT YOU'LL NEED:

• Education and Experience: Required: •Associate's Degree in a business related field or equivalent work experience
• Insurance Producer license in good standing (Life, Health and Accident, and other authorities in states needed to service the assigned book of business). Required within 90 days of hire
• Proficient knowledge of employee benefit insurance coverages and contracts
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.