Associate Systems Analyst (It Service Management Team)

Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

Pactiv Evergreen is committed to a diverse and inclusive workforce.  Pactiv Evergreen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law.  For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

 All information will be kept confidential according to EEO guidelines and applicable laws.

Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.

Job Summary:  

Join our dynamic IT Service Management (ITSM) team at Pactiv Evergreen, where innovation meets excellence. We provide the tools and processes that drive IT Service Management across our enterprise. If you're a creative problem solver who's passionate about leveraging ServiceNow's capabilities, defining user requirements, and driving process enhancements, we want to hear from you.

Key Responsibilities:

ServiceNow Development and Platform Administration:

• Collaborate with ITSM team to gather and document requirements.
• Develop and administer solutions on the ServiceNow platform.
• Partner with stakeholders to optimize business processes.
• Deliver user-friendly technical solutions.
• Creation of workflows to facilitate business processes.
• Develop reporting and dashboard solutions in ServiceNow platform.
• Perform system upgrades as required.
• Integrations to ServiceNow as identified in strategic planning.

Support and ITSM Operations:

• Create and maintain operational documentation.
• Resolve support incidents within established SLAs.
• Complete tasks within established SLAs.
• Collaborate within IT to deliver operational efficiencies with technology solutions.
• Be available for after-hours support and maintenance as needed.
• Provide support for ServiceNow platform.

Required Qualifications:

• Bachelor's degree with coursework in programming and systems analysis or equivalent experience
• 1-3 year of ServiceNow experience
• Proficiency in JavaScript, including jQuery, Bootstrap, and AngularJS frameworks
• Strong communication skills, both written and verbal
• Ability to manage multiple concurrent projects and meet deadlines
• Basic knowledge of system design, databases, and networking
• Familiarity with Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, or Knowledge (if applicable)
• Previous scripting experience in ServiceNow

Desirable Qualifications:

• Previous experience with ServiceNow modules such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, or Knowledge
• Experience with Agile/Scrum methodology
• Experience with scripting within the ServiceNow platform
• Experience with:
  • Service Catalog development
  • Employee Center development
  • ServiceNow Reporting development

Join our dynamic team and contribute to the success of our IT Service Management initiatives by ensuring clear and effective documentation that enhances service delivery and customer satisfaction.

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