Receptionist/Sales Associate

Are you an energetic, motivated professional seeking a challenging opportunity in industrial sales? Can you imagine yourself as part of a close-knit team supporting a growing manufacturing organization? If so, we have a great opportunity for you.

Contemporary Controls is a leading manufacturer of products for the industrial and building automation industries. For more than 45 years, Contemporary Controls has been designing and manufacturing the system building blocks for networking, integrating and control where performance and reliability are key. Contemporary Controls is headquartered in Downers Grove, Illinois.

As Sales Associate, you will be responsible for:

• Accurately entering sales orders in a timely manner received by phone, fax, email, or e-commerce site into CRM database. Acknowledging order receipt; providing stock status, and shipment information.
• Invoicing daily the released orders based on the customers’ requirements and apply additional charges if noted. Follow up with supplying the customer with Invoice copy.
• Responding to inquiries by obtaining customer contact information, product interest, application need, industry details, and purchasing horizon.
• Assisting customer or prospect in product selection. Seeking technical assistance when needed.
• Maintaining a CRM database of existing and prospective customers by adding new customers and prospects and removing dead leads.
• Expediting rush orders, which includes shipping after 3:00 p.m.
• Producing weekly sales reports to management and generate other sales reports upon request.
• Processing RMAs using a tracking program and follow up to determine satisfaction.
• Working with sales manager, engineering, technical support, and manufacturing to address and resolve customer issues.
• Answering phone calls forwarded by the automated phone attendant and route calls to the appropriate person/department

Required Knowledge, Skills, and Abilities:

1. Computer proficiency with Microsoft Office Suite (Outlook, Word, and Excel) is essential. Knowledge of Adobe a plus. Must also have familiarity with a CRM (Customer Relationship Management) software package.

2. High School Diploma.

3. The ability and desire to learn technical information about the company’s products.

4. Proven success in a customer- oriented environment and maintaining positive customer relationships.

5. Good judgment in decision making, problem solving, and negotiation skills.

6. Must possess strong interpersonal skills, be a well-organized, responsible, and detail-oriented individual. Successful candidate will be a self-starter, functioning with little supervision.

7. Must possess good telephone etiquette and be comfortable initiating telephone contact.

We offer:

1. Competitive salary

2. Blue Cross/Blue Shield medical plan with generous company subsidy.

3. Guardian Dental Plan

4. Company paid Life Insurance and Short/Long Term Disability benefits.

5. 401k with company match

6. Paid vacation, 8 paid holidays, personal days, and sick time.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Downers Grove, IL 60515: Relocate before starting work (Required)

Work Location: In person