Associate Systems Administrator

JOB SUMMARY:

This position will support our internal IT infrastructure and end-users. Additionally, this position will also assist with our cloud infrastructure.

The Associate Systems Administrator will have an opportunity to be involved with the full life cycle of the infrastructure environment, working with Senior Systems Administrators on new configurations and products all the way to support of our internal customers.

JOB RESPONSIBILITIES:

• Provide exceptional and professional customer service to internal staff.
• Provisioning end user workstation hardware, operating systems, and applications.
• Performing upgrades and patching of operating systems and applications.
• Monitoring and administration of end-user workstations.
• Provide technical support to internal users.
• Documenting and maintaining hardware and software asset inventory.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Administer services such as Active Directory, multi-factor authentication, time tracking / access systems.
• Working in a ticket-based work stream.

 QUALIFYING JOB KNOWLEDGE, SKILLS & ABILITIES:

• 2+ year experience with Microsoft Windows server/workstation administration.
• Provide Tier 1 desktop and application support, including new user setups, end user SaaS application support as well as hosted application support.
• Microsoft 365 administration
• Proficiency with the Microsoft 365 application suite: Word, Excel, PowerPoint, Outlook, Teams.
• Analytical and problem-solving skills.
• Ability to self-prioritize multiple tasks and execute accordingly.
• Easily adapt to sudden and unexpected changes in work assignments.
• Ability to work flexible hours with occasional evening and weekend maintenance events.
• Ability to clearly communicate via e-mail and in written documentation.
• Produce, maintains, and update technical documentation.

Additional Preferred Technical Skills

• Microsoft 365 Certified, CompTIA A+, or similar certification.
• PowerShell scripting experience
• Experience with Linux operating systems

 Additional Requirements

• Strong customer service orientation & abilities
• 24x7 on-call support rotation
• Ability and willingness to adapt to a changing environment and learn new skills
• Ability to communicate technical concepts to both technical and non-technical audiences
• Proven ability to work successfully with limited supervision
• Ability to take direction and collaborate on team projects
• Excellent written and verbal communication skills.
• Comfortable communicating in person and via video conference calls with peers, management, contractors, and vendors.
• Strong planning, organizing and prioritizing abilities.
• Proactively seek opportunities to refine and improve processes and service

EDUCATION:

• A degree in Computer Science/Management or a related discipline, or equivalent work experience
• Bachelor’s degree preferred
• Minimum of 2 years relevant (see responsibilities) IT experience
• Previous experience in IT services, IT consultancy, or MSP highly preferred