Associate Product Manager

Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for an Associate Project Manager – Cloud Ops to be part of revolutionizing these industries.

This role is responsible for supporting overall success of implementations by planning, executing, and closing customer projects. In addition to being responsible to support the administrative, scheduling, and communication-related activities for customer projects; the Associate Project Manager assists with creating clear and attainable project objectives, building the project requirements, and managing the associated constraints of the project of cost, time, scope, and quality.

What You Will Do:

• You will triage the team’s tickets in Jira, considering the wider team’s needs and taking into account our high-level priorities. You are responsible for ticket maintenance & timelines being met.
• You will manage and coordinate timely execution of tickets and follow-up when appropriate. Including reviewing the work done the prior night for completion.
• You will schedule and coordinate the team’s operations and projects.
• You will manage the schedules for environment builds.
• You will manage the Root Cause Analysis (RCA) and post-mortem meetings.
• You will help lead daily & weekly team meetings (sprint).
• You will collaborate with our Services division for coordinating go-live tasks.
• You will assist with creating clear & attainable project objectives, building out project requirements, & managing the associated constraints of the project including cost, time, scope & quality.
• You will assist with planning & resource scheduling. This will include tracking the team workload and communicating bottlenecks & resource availability proactively.
• You will follow up with team on action items & project updates, holding individuals & team members accountable to commitments.
• You will advise and provide risk & issue management, spot & minimize potential project risk/issues that might delay the project completion.
• You will be responsible for scope management, including both internal & external communication.
• You will create & maintain project documentation that is the single source of truth about a project to keep teams aligned & informed.
• You will provide hands on project management during analysis, design, development, testing, implementation, launch & post launch phases.
• Strong focus on the customer satisfaction/relationship building.
• Support the management and planning of all project components including (but not limited to): scope management, budget management and SDLC management.
• You will own and manage projects. This includes maintenance activities, and communications which may include non-business hours.

What You Need to Succeed:

• You will have 1+ Years of demonstrated success in project management.
• Ideally, you have experience working within the software industry. Start up or high growth experience highly preferred.
• You will have strong communication skills with the ability to translate complex technical messages, spotlight benefits & tradeoffs to provide clarity & direction.
• You are a strong problem solver with the ability to lead a team of non-direct reports to push the solution & progress.

Ready to Join? Apply now at myparadigm.com/careers/