Associate Manager, Registration Operations

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Strategic Events is searching for an Associate Registration Manager to join our team. This role will be responsible for day to day management of Registration Operations and support the overall attendee engagement effort for events within our World Tour and paid events portfolios, ensuring operational excellence and success for pre, on-site, and post planning.

This individual will manage day to day agency registration team relations and will be the main point of contact for key stakeholders both internal and external for the assigned program(s). This role leads the registration group on-site, ensuring that all facets of registration run flawlessly. This position requires someone who can work both independently and as part of a management team in making decisions important to the success of the events.

Your impact and responsibilities:

• This role is responsible for overseeing the implementation of RainFocus registration builds for events within our World Tour event series (1 day, free events) and paid multi-day events by audience (Attendees, Employee, Sponsors, Press, etc)
• Oversee pre-planning for all on-site operations - floor plans, people flow, badge/lanyard materials
• Manage timeliness and accuracy of all registration deliverables
• Work cross-functionally with internal business partners such as the Event Technology team, Growth Marketing team, Creative team, and the Legal, Ethics, Compliance teams related to successful registration execution
• Partner closely with our Event Technology team on registration flow builds, functionality, and testing
• Partner closely with our Growth Marketing team to ensure the end to end attendee journey of registration is user-friendly and effective
• Partner closely with our Creative team on creative assets needed within the registration build
• Maintain an active understanding of internal policies and procedures related to event communications, data privacy/sharing, and gifting
• Support management of hotel blocks
• Support implementation of other RainFocus activations, as needed
• Confirm event badge configuration and badge access rules
• Manage RainFocus reporting to provide internal teams with required reporting
• Travel onsite to manage event execution for the registration and housing needs
• Manage on-site swag/gifting experience
• Support and contribute to the team’s operational excellence through detailed upkeep of team documentation, templates, etc.

Required skills:

• 3-5 years successful event registration, project management, operations experience; basic housing experience is a plus
• Experience leading day to day relations for agency registration teams
• Highly organized and detail-oriented with exceptional project and time management skills
• Excellent interpersonal skills and ability to interact with leadership and Salesforce partners
• Willing and able to effectively work remotely
• Ability to thrive in fast-paced environment with complex requirements, competing priorities, and last minute changes
• Adept at working on multiple projects at once, setting priorities, working independently, problem solving, improvising, and functioning as part of a team that often must perform under pressure
• Self-starter who can prioritize workload in a strict deadline-oriented environment
• Ability to manage up on tasks and communication out to the team, know when to ask for help
• Willingness to take on additional tasks and roles with a “can-do” attitude
• Able to live with organizational ambiguity
• Ability to travel on-site both domestically and internationally
• Salesforce, Slack, Google Suite, RainFocus knowledge highly preferred

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

For California-based roles, the base salary hiring range for this position is $100,100 to $137,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.