Associate Manager Of Enhanced Care Management

"Every person deserves compassion, dignity, and the safety of a place to call home."
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description
The Associate Manager of Enhanced Care Management will be responsible for overseeing day-to-
day operations of the Enhanced Care Management program. This includes managing all program functionaries such as Lead Care Managers and Community Health Workers (outreach staff).
The functionaries include quality of personnel work, from programmatic/contractual perspectives to
client-centered/ethical ones, their programmatic intersection with the Clinical Consultant, ensuring
staff productivity, spearheading community relations as a figurehead of the program, administering
corrective action when program standards are not met, and assisting the ECM Director in certain
administrative tasks/functions.
Administrative tasks/functions include documentation audits, attending engagements with
contractors, assessing reporting metrics, training new staff, monitoring program/contractual
benchmarks, and workflow / policy development.
The salary range for this position is $64,000 - $65,000 per year, depending on experience.
Responsibilities
Supervision:

• Supervision of ECM staff includes overseeing and facilitating both qualitative and quantitative
  aspects ECM job functions. This entails closely monitoring the work of both care manager and
  outreach staff insofar as it is delivered punctually and in accord with contractual tenets,
  ethically and in accord with Illumination Foundation guiding principles, and that it meets
  internally deigned standards.
• Associate Manager of ECM will monitor outbound program referrals, and will ensure that
  members are being linked properly in accordance with their needs.
• Associate Manager of ECM will oversee the integrity of outreach and lead care manager
  documentation, applying Illumination Foundation documentation standards when
  warranted.
• Associate Manager of ECM will be in charge of training / growing staff, and administering
  new curricula when necessary.
• Associate Manager of ECM will oversee relationships built between care manager / outreach
  staff and associative care members in the community, as well as communicative aspects
  centered around the ECM clinical consultant.

Client Care:

• AMECM (Associate Manager of ECM) will ensure care managers and outreach staff are using
  ethical, client-centered approaches when engaging members.
• AMECM will ensure staff attendance at communal engagements where client-care details /
  strategies surrounding their members are being discussed.
• AMECM will themselves take client-centered approaches when engaging members of their
  case-load.
• AMECM will view documentation through not only a programmatic lens but a client-centered
  one as well, intervening in cases that fail to uphold our standards of client care.

Collaboration:

• AMECM will engage in weekly 1:1 collaborative effort with care manager, outreach, and
  clinical staff, as well as with the ECM Director.
• AMECM will collaborate with client care team members belonging to other programs, to co-
  create and optimize the deliverance of client care services.
• AMECM will collaborate with administrative staff belonging to contracting agencies, and be
  a point of contact for field-based / client-facing inquiries, questions and concerns of
  contractors.

Documentation:

• AMECM will work with the ECM Director to ensure that the quality and quantity of ECM staff
  documentation is up to internal and contractor standards. This will involve bi-monthly chart
  audits in KIPU EMR as well as in various provider portals.
• AMECM will work with the ECM Director to identify accurate data / reporting figures, so as to
  remain compliant with contractor program parameters.

Administrative Oversight:

• AMECM will attend all monthly meetings with contractors, as well internal meetings with
  administrative staff. Information gleaned from these meetings will be disseminated to staff
  members accordingly.
• AMECM will oversee employee timesheets and will be responsible for their compliance /
  accuracy.
• AMECM will be responsible for administering corrective action when expectations / standards
  are not met by staff members.

Preferred Experience/Minimum Qualifications
Required:

• Comprehensive knowledge of the ECM program
• Possess a proficient ability and willingness to learn and adapt
• Be flexible, open, conscientious, and have a good / positive attitude
• Possess marked social aptitude / a keen ability to work in social environments
• Must be an excellent communicator, and understand flexibility and variability in different communicative styles.

Preferred:

• Bachelor's degree in human services, or other related field.
• Bilingual in English and Spanish.
• Proficiency in Google Suite (Mail, Docs, Sheets, Calendar) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans