Associate Manager, Business Operations

Job ID: 242138
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Our Store Experience & Business Operations organization includes an amazing team of strategic thinkers responsible for supporting our stores and employee’s full potential through an investment in training and education that is unparalleled in the retail industry and through the ongoing innovation and optimization of our existing business processes. We support the day-to-day activities taking place in stores, allowing our team to focus on providing our clients a best-in-class experience. We serve as a voice for our stores, employees and our clients and work cross functionally to ensure we launch and train the best programs possible.

Your role at Sephora:
As the Associate Manager supporting Product Operations, you will be responsible for the development and implementation of a variety of operations projects, focusing on Merchandising, Inventory Management and Property Development initiatives for both Sephora and Sephora at Kohls’.Reporting to the Manager of Product Operations, you will drive optimizations and work with business partners to advise on the store experience in new project design and strategy, assisting in developing, delivering and implementing retail initiatives and operational handoffs for support tools. You will serve as a subject matter expert, working with partners across the Sephora and Kohl’s organization.  

In addition, you will: 

• Support day-to-day operations of programs, including strategy, cross-functional business partner management, store communication and delivery.
• Works cross-functionally to launch inventory and merchandising initiatives, partnering with Merchandising, Marketing, Property Development, Store Planning, Inventory/Allocation, Store Communications and Technology.
• Act as the store expert and thought partner for projects, ensuring decisions support overall operating model and strategy when driving change across the organization. 
• Drive optimizations for key programs/initiatives to eliminate inefficiencies, reduce store workload and maximize productivity, ensuring Policy and Procedure changes can be executed in stores.
• Manage multiple projects by driving timelines, deliverables, recaps and action plans post-delivery to drive continuous improvement.
• Develop training to ensure store retention for all projects that is supported by the Product Operations Team.
• Present progress of projects, risks and next steps/mitigation to all levels within the organization.
• Travel to Sephora stores as needed to check on project process and traction.

• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:

• Four or more years of retail project management experience
• Strong organizational, time management, and structured problem-solving skills
• Highly developed verbal, written, and presentation skills
• Comfortable with ambiguity and willingness to take action with limited information
• Contributes new ideas and process improvements to finds solutions to business challenges
• Ability to provide effective feedback to multiple levels of people within the organization
• Exceptional attention to detail, work ethic, and work product quality
• Strong critical thinking and analytical abilities with courage to make key decisions independently
• Intermediate knowledge of Microsoft Office Suite

You’ll love working here because:

• The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law

The annual base salary range for this position is $84,660.00 - $94,620.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.