Associate It Analyst

Buckeye is the premier infrastructure and logistics provider for the world’s energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions, and undertaking decarbonization efforts on our operations.

Role Summary:

Responsible for supporting company computer hardware, software, and associated users. Primary job functions include staying abreast of technology changes, recommending appropriate solutions for issues and participating in project teams to implement new or updated solutions.

Responsibilties & Essential Function include:

• Desktop Support. Providing general Tier 1/Tier 2 desktop support such as troubleshooting and problem resolution for PC hardware, software and related networking issues, both on location and remotely as received from the Service Desk. As needed, responsible for elevating sophisticated Tier 2 issues to appropriate Technical Analyst(s) and Client Technology Supervisor.
• Call Tracking System Administration. Administering and updating assignments in the Service Desk call tracking system.
• Technology Research. Researching, planning and implementing viable solutions for upgrades, migrations and the computing/communication needs of the company.
• Communication. Providing a communication link between our internal customers and the Client Technologies Team.
• Asset management. Planning, procuring, and tracking computer equipment from time it is received through end-of-life.
• User Support. Supporting user needs related to company phone systems, mobile devices, and audio/video systems.
• And other duties as assigned.

Position Requirements:

• Associate Degree in Information Systems, Computer Science, or similar combination of interndhip and direct job experience (as defined below) is required.
• 2+ years experience in PC hardware/software configuration and troubleshooting in a managed, corporate environment required
• 2+ years experience supporting Microsoft Applications and Operating Systems required.
• Understanding of Network connectivity and communications required.
• Knowledge of anti-virus/anti-malware products, & problem resolution required.
• Participation in the on-call after-hours support rotation is required.
• Ability to travel up to 5% domestically and internationally.

Certificates & Licenses:

• None required

Other Skills, Attributes and Abilities:

• The incumbent must possess good written and oral communication skills and strong organizational skills. Excellent analytical skills and strong problem-solving skills are also required. Additionally, strong interpersonal skills are required to effectively interact with various clients (internal and external). The ability to work in a team atmosphere is a necessity.
• Travel may be necessary from time to time.
• This job typically requires a great deal of time sitting and looking at a PC screen, typing on a keyboard, and using a mouse (or another pointing device).
• All members of the group may be required to "backup" the other members, so cross functionality is required.

Essential Functions:

• This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
• This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• This position requires compliance with all personnel policies.

Physical & Safety Requirements:

• The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
• This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).
• Ability to lift up to 50 lbs.

About You:

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information.

Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

People First Culture:

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.

Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment

Opportunity Posters provided by OFCCP on the following website:http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Applicants who are extended an employment offer will be required to complete a pre-employment physical, drug screening, a n d background check. All employment offers are contingent upon the successful completion of these pre-employment processes

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)