Associate Ii, Training

Company: Oak Street Health

Title:Associate II, Training

Role Description

The Associate II, Training is a skilled facilitator of learning who is accountable for effectively delivering - in accordance with a proprietary framework for learning delivery excellence - a variety of highly visible, highly important learning programs across different modalities and tools. Primarily, this role will support delivery of enterprise-wide onboarding training and service team-centered new-hire onboarding training.

Core Responsibilities

• Facilitate meaningful virtual (primarily) and in-person (occasionally, as needed) learning experiences using a variety of tools and across a range of subject areas such as onboarding training, care-team training, and more

• Provide coaching and feedback to learners during and outside of training sessions

• Manage logistics for learning programs as needed, including scheduling, preparing and disseminating training materials and coordinating with participants

• Keep up-to-date with Oak Street Health workflows; Oak Street best practices; and industry trends, and incorporate into training programs when appropriate

• Other duties, as assigned 

We’re looking for motivated individuals with:

• Expertise in Oak Street Health care model and operations or 1-2 years of experience in training front-line employees in a clinical or corporate healthcare setting

• Demonstrated ability to effectively engage and motivate learners in gaining comprehensive understanding of learning content

• Excellent time management awareness and skills

• Critical reasoning and problem-solving skills

• Ability to work collaboratively with subject matter experts, in

• structional designers, and other learning stakeholders in ensuring  training content is up-to-date and relevant

• Strong organizational skills and attention to detail

• Excellent communication and interpersonal skills

• Bachelor's degree in a relevant field, such as healthcare, education, or communications is preferred 

• Excellent judgment, trustworthiness, and ability to maintain confidentiality

• Clear, direct, and accessible verbal communication skills

• Excellent listening and feedback delivery skills

• Strong knowledge of industry trends and best practices in training and development

• Experience working on a multidisciplinary Learning team

• Knowledge of/prior experience with, or an ability to quickly come up to speed on, Oak Street Health’s care model 

• Ability to travel as needed (approx. 10% of the time with advanced notice)

• Experience working with Medicare is preferred 

• Experience with measuring training effectiveness and making recommendations for improvement is preferred

• Proficiency with (or an ability to quickly learn) the following job-related tools is preferred: 

  • Video conferencing software such as Zoom, Microsoft Teams, and Google Meets

  • Presentation software such as Microsoft PowerPoint or Google Slides

  • Interactive whiteboards such as Miro, Google Jamboard, or Microsoft Whiteboard

  • Collaboration tools such as Google Drive or Microsoft SharePoint

  • Learner response systems such as Poll Everywhere or Kahoot

  • Online assessment tools such as Google Forms or SurveyMonkey

  • Screen sharing and recording tools like Camtasia

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health