Address
Form of work
SalaryAt FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.
Summary of the Job:
As the Partnership Client Services Representative, you will be responsible for the day-to-day interaction and servicing of FNBO’s Credit Card partners. This includes building and maintaining strong long-lasting relationships and connecting with key business executives and stakeholders. You will be responsible for addressing their inquiries efficiently and proactively while ensuring partner satisfaction with FNBO’s products and services. Inquiries include day to day servicing of customer applications, accounts and complaints, partner reporting, and ongoing partner maintenance as needed.
About This Role:
Key Responsibilities:
Partnership Servicing
- Serve as the liaison both internally and externally while providing consistency, reliability, and urgency in service, immediately addressing the operational needs of our partners and customers.
- Responsible for working with Project Management on all partner launches and projects requiring your partner servicing expertise.
- Have a basic understanding of internal operations, policies, procedural, and/or technology solutions available to our partners. This includes but not limited to: Partnership Management Database, FNBO Connect, Reporting Center, Application Center, Servicing Center, knowledge of Rewards/Merchant Descriptors.
- Resolve product or service problems by clarifying complaints; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution and providing partner coaching when necessary.
Partner Reporting
- Work with FNBO’s Privacy team to ensure Governance and Information Sharing policies are followed while meeting the reporting needs of our partners.
- Work with Enterprise Data Management on the configuration of the reports that are being requested by our partners.
- Validation of the Partner data being shared prior to distribution.
- Responsible for servicing and delivering of the partner reporting. This includes answering partner inquires or addressing any issues that may need to be resolved.
- Provide training on various reports and self-servicing tools to ensure our partners have the resources needed to manage their credit card portfolios.
Partner Maintenance
Administrative tasks which include but are not limited to:
- Updating partner branding assets while collaborating with other areas of the business.
- Assisting partners with the submission of applications
- Processing collateral orders upon the partners’ request.
- Validating information contained in the Partnership Management Database is accurate and reflects our Partner’s branding and custom requirements.
The Ideal Candidate for This Role:
To be successful in this role you will need –
- Excellent oral and written communication skills.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Ability to work and communicate in both a remote and team setting, while managing time and work output independently and proactively.
- Demonstrate teamwork, trust, integrity, and mutual respect for internal and external business partners.
Required:
- 1-3 years of experience in a Client Service role or equivalent.
- Bachelor’s Degree or demonstrated experience in Marketing or Operations related field.
- Working knowledge of Microsoft Office: Outlook, Word, PowerPoint, and Excel
- Travel up to 15%
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
