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Form of workStar City Heating, Cooling & Electrical
Join a company that values growth, teamwork, and respect! We are looking to add a Client Success Representative: Commercial. If you have the experience, we have the right spot for you. Apply today!
What we offer:
- Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too!
- 401K with Company Match Retirement Plan
- Monday-Friday 8:00 am to 5:00 pm
- Medical (with 3 affordable options to choose from), Dental and Vision
- Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
- Company paid Short-Term and Long-Term Disability
- Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
- Paid Vacation and Major holidays
- Pay rate $25-$28 per hour based on experience
Qualifications:
- High School Diploma or GED
- Strong customer service and communication skills with the ability to build trust and demonstrate empathy.
- Strong written and verbal communication skills
- Highly organized and detail oriented
- Ability to thrive in fast-paced environments and high-demand peak seasons.
- IT competent – efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems
- Competitive individual contributor who also loves to win as a team.
- Previous customer service experience
- Experience in HVAC, Plumbing or Electrical setting highly preferred but not required
Primary Job Functions:
- Convert incoming calls into booked service appointments according to company guidelines.
- Respond to customer requests via email, texts, and chats.
- Educate and sell customers on company maintenance plans/memberships.
- Outbound calling to preserve minimum maintenance and service calls for technicians.
- Maintain and update customer database with complete and accurate information.
- Work closely with dispatch department and service managers to ensure we provide exceptional customer service.
- Set service call expectations and get customers excited about the company!
- Work closely with technicians, field service supervisors/service managers, and customer service representatives to ensure customer expectations are met.
- Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
- Provide regular updates to customers throughout the day on technician’s progress and reschedule or move up service and/or maintenance calls according to company and service department guidelines.
- Coordinate multifaceted jobs and facilitate communication between technicians and vendors.
- Relay accurate information to technicians regarding customer concerns and dispatch appropriately to ensure best in class customer service.
