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Form of workAbout Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.
This is an onsite position in our IA market.
Office location: 2103 University Avenue, Des Moines IA 50317
- Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
- Using systems such as Sitetracker, SAP, NDS, GSA, MS Office Applications, Autocad and/or Microstation to plan, manage, and document OSP projects.
- Managing budgets, ordering materials, processing invoices, and resolving issues related to OSP projects.
- Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
- Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors..
- Building relationships with business partners, customers, and vendors.
- Creating maintenance requests and ensuring timely completion of work orders.
- Demonstrating multi-discipline expertise and responsibility.
Required Qualifications:
- High School Diploma
- Working knowledge of Microsoft Office software applications
- Excellent verbal and written communication skills.
- Strong analytic, leadership and presentation skills
- Ability to work well independently or within a group.
- Willingness to travel to different locations as needed.
- Comfortable working in an outside environment.
Preferred Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
- Knowledge of fiber optic network principles, standards, and best practices.
- Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$48700 - $60975 in these states: IA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 332052
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
