Associate, E-Commerce Operations

TerraCycle Overview

TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.

Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle.

In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan.

TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others.

Job Overview

This position requires a high energy, positive entrepreneur and fun team player who can collaborate cross-functionally. This role entails overseeing the day to day operations of our e-commerce website including implementing marketing strategies and product management for the Business-to-Business and Direct-to-Consumer (B2B/DTC) line of business in the North American market to drive revenue and growth.

Primary Responsibilities

• Manage and oversee current e-commerce websites for North America (US and Canada)
• Perform and oversee daily e-commerce operations, including but not limited to:

Ensuring product listings are accurate and up-to-date (descriptions, images, SEO and pricing, etc.)

Monitoring customer reviews & ratings

Support the customer care team on resolving incoming inquiries

Review site performance and analytics

• Utilize multiple reporting and analytical applications such as GA4, Clarity, Power BI and Hubspot
• Analyze site and sales performance on a weekly, monthly and quarterly basis
• Liaise with IT and Product team to report technical issues and testing of improvements and new features
• Support the B2B Account Management team with product and program launches
• Develop digital materials to increase customer satisfaction and improve the overall customer experience.
• Support in executing e-commerce marketing strategies
• When needed, assist in creating engaging content for website pages to encourage participation and product sales.

Desired Qualifications

• Qualifications in marketing, communication or a related field.
• 2-3 years paid experience in an E-commerce role.
• Experience with E-commerce framework.
• Experience with SEO, Google Analytics, Google Search Console and HubSpot preferred.
• Demonstrated experience in nurturing customers using marketing analytics.
• Ability to think independently yet work in a close-knit team.
• Excellent writing skills across a range of mediums.
• Detail oriented with strong problem solving skills
• A demonstrated interest in sustainable/green business

Compensation

• Medical, Dental, Vision, Life, AD&D insurance available after 30 days
• 401(k) plan with company match available after 30 days
• Employee Assistance Program
• 22 PTO + 2 VTO + 9 paid holidays per year
• Hybrid work schedule
• Year-round Flex Fridays
• Catered vegetarian lunch available in the office M-F
• Casual office environment

TerraCycle requires all employees to provide proof that they have been fully vaccinated against the COVID-19 virus, or have a valid religious or medical reason for being exempt.

TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion.

Note: International candidates must be eligible to work in their country of employment. At this time TerraCycle does not provide for visa sponsorships.

Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time.