Senior E-commerce Operations Manager

Join us at Americanflat—a dynamic growing team on a mission to redefine how you experience art in your living space. We specialize in producing stylish, affordable, and exclusively curated wall art designed by some of the most impressive contemporary artists of today.

We are proud to be a remote-only and globally dispersed workforce – we have associates in more than 20 countries! We offer a collaborative, highly engaged culture where your ideas are welcome and your voice is heard.

Our Culture

Americanflat Team believes in direct communication, valuing feedback as a tool for growth, and creating a collaborative environment. Our team thrives on unity, mutual support, and a commitment to efficiency.

Role Overview:

We are expanding and seeking an experienced professional to oversee comprehensive operations, including warehousing, logistics, supply chain, billing, chargebacks, and extensive ERP and WMS systems knowledge. The role involves managing Amazon Vendor Central (VC) and Seller Central (SC) operations, overseeing multiple marketplaces and in-house and third-party warehouses on both the East and West coasts. You will report and work side by side with the Director of Operations, playing a pivotal role in our growth journey.

Responsibilities:

1. Liaison between Teams:

• Act as the primary point of contact and communication bridge between Americanflat Operations and Taylored Warehouse teams.
• Foster a collaborative environment to ensure a smooth flow of information and efficient operations.

2. Warehouse Operations:

• Oversee day-to-day shipping, receiving, and returns activities at the third-party warehouse.
• Implement and maintain efficient processes to optimize warehouse operations.

Manage and coordinate special projects as assigned, ensuring timely completion.
3. East Coast Warehouse Management:

• Assume responsibility for all third-party warehouses on the East Coast.

Collaborate with warehouse teams to ensure process consistency and company standards adherence.
4. POD Provider Visits:

• Regularly visit Print on Demand (POD) providers to assess performance and address issues.

Work closely with POD providers to enhance delivery tracking and reporting capabilities.
5. Quality Assurance:

• Implement and uphold quality assurance standards in all warehouse processes.
• Address and resolve any discrepancies or issues related to warehouse operations promptly.
  

Requirements :

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
•  Minimum of 5 years of hands-on leadership experience working for a company that sells on Amazon USA and other marketplaces.
• Prior experience in Amazon Vendor Central (VC) and Seller Central (SC), as well as proficiency in other marketplace operations, is essential.
• Proven experience in warehouse management, logistics, or a similar role.
• Strong understanding of shipping and receiving processes.
• Proficient in using warehouse management systems and related software.
• Ability to execute high-level strategies independently in a fast-paced environment
•  Willingness to travel for onsite visits and meetings.
  

Personal Attributes:

• Ability to manage multiple tasks simultaneously and meet tight deadlines.
• Adaptable, resourceful, able to work within and navigate ambiguity
• Creative and curious - find a better way
• Strong problem-solving skills and attention to detail.
• Strong interpersonal skills - diplomatic, tactful, excitable but balanced
• Friendly and overall helpful behavior
• A proactive approach to identifying issues and implementing effective solutions with an action-oriented point of view (‘I intend to”)
• Self-motivated and assertive with the ability to hunt down answers and drive solutions autonomously.
  

Perks & Benefits:

Joining Americanflat comes with awesome perks! You'll work with super-talented individuals, all while enjoying the flexibility of a fully remote setup. Plus, check out these fantastic benefits:

• Attractive health, dental, and vision insurance coverage
• 401(k) Match Retirement Plan
• PTOs and wellness days
• Parental Leave
• Bereavement Leave

It's not just about work here; we care about your well-being and want to make sure you thrive both personally and professionally!

If you have proven experience in operations management, a strong background in Amazon VC and SC operations, and effective leadership skills, join us for the exciting opportunity to shape our operational success and collaborate with industry experts. Apply now to be part of our thriving team!

Americanflat is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. We encourage candidates from all backgrounds to apply. The final salary offer may vary based on several factors, including the candidate's specific geographical location and compliance with local salary standards and regulations.