Associate, Dealer Support (100% Work from Home)-(24000024)
Description
Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.
Employee Value Prop and Culture : Hyundai Capital America aims to be an agile and innovative company that is powered by the diversity of our people and ideas. We are a passionate team, building a connected and inclusive culture that promotes collaboration, embraces change, values talent, rewards performance, and fosters career growth and development. As a member of the Hyundai Motor Group and the trusted finance partner for Hyundai, Kia and Genesis, we share a global vision and work together to drive forward into a future of mobility and innovation.
Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.
General Summary:
This position is responsible for managing dealer and internal inquiries received via inbound phone calls and email request. As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be responsible for providing best-in-class service by thoroughly researching the request and providing one-touch resolution(s) in accordance with HCA’s policies and procedures. The associate will be equipped to operate with a high level of autonomy with the capacity to support Consumer Credit, Collections, Servicing, Remarketing, Tax, and Compliance for continued organizational growth, agility, and improvement. Associates in this position will be expected to continue to develop their knowledge, skills, and abilities to support the operations’ division initiatives. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
Duties and Responsibilities:
1. Handle inbound calls and email request to help educate HCA Dealers, HCA Sales team and other internal departments regarding Pre-Funding, Post[1]Funding, and HCA’s consumer portfolio. Document and update all applicable, approved systems.
2. Make outbound calls to HCA Dealers, Sales team, internal departments, and external parties as applicable.
3. Review, request or create documents needed for the customers. Ensure conformance to HCA policies and established guidelines as well as all State and Federal Regulations.
4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
5. Other Duties as Assigned.
Qualifications
Knowledge and Skills:
§ At least 3 years’ experience in Consumer Finance preferred
§ At least 5 years' experience in a Customer Service Call Center preferred
§ Experience in fast paced, agile environment
§ High school diploma or general degree (GED)
§ College degree preferred Exceptional people skills, communication skills and an ethical mindset
§ Strong aptitude for numbers and calculations with high attention to detail and accuracy
§ Excellent customer service, active listening, problem-solving and de-escalation skills
§ Ability to multitask with little supervision in a fast pace, team environment · Broad knowledge on company product offerings preferred · Ability to manage high volume incoming calls
§ Ability to provide peer feedback
§ Computer/technical skills
§ Ability to work under pressure
§ Ability to effectively build and maintain relationships
Physical Requirements and Working Condition:
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location: United States-Georgia-Atlanta
Work Locations: Atlanta, GA 4100 Wildwood Pkwy Atlanta 30339
Job: Operations Support
Job Type: Regular
Overtime Status: Non-exempt
Schedule: Full-time
Minimum Salary: $47,600.00
Maximum Salary: $71,400.00
Job Posting: Jan 30, 2024
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