Associate Customer Service Representative, B2B

Work Mode: Remote

Location: Remote at Kohler, WI

Basic Function

• Provide world class Customer Service to Customers while maintaining a positive, problem-solving approach
• Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers
• Performs the following responsibilities within established policies, procedures, and parameters

Specific Responsibilities

• Learns and understands basic Customer Service processes
• Lead point of contact for domestic, international, retail, and/or ecommerce customers.
• Maintain basic product and application knowledge is required to support order entry/management
• Understands basic order fulfillment and physical distribution network principles
• Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI; effective at handling basic customer inquiries
• Receives, prioritizes, and responds to customer inquiries via phone, e-mail, and fax. Inquires may include: inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes
• Project Support as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives.
• Within defined policies and procedures, the A-CSR is responsible for:

• managing customer orders and claims, may include credit card transactions, changes, cancellations
• clearing order error logs, addressing pricing, order protocol, and quote related issues

Skills/Requirements

• High school diploma or GED required; Associates or bachelor’s degree preferred.
• A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service.
• Comprehension of Microsoft Office suite is required to be successful in this position.
• Completion of internal Brand Ambassador Program required within first 12 months of employment.

Work From Home Requirements (Equipment Provided)

• Applicant will secure and be responsible for paying their own internet expenses.
• Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
• All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
• Freedom from other responsibilities; you must be focused on delivering a world class service experience.
• Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM. Closing shifts are required to stay online until 5:02PM.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.90 - $21.10. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

• Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.