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Form of work
SalaryMUST BE ABLE TO WORK PACIFIC TIME ZONE HOURS
Who We Are:Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.
Duties and Responsibilities:
1. Analyze information from credit applications utilizing the four C’s of credit to make sound credit decisions based on appropriate authority level, while effectively negotiating the terms and conditions of loan decisions via dealer phone calls or electronic rehash.
2. Balance the demands of Production, Sales Support, Risk, and Quality Assessments while maintaining established SLA’s. Participate in team meetings and Calibrations to communicate, share trends, review Policies & Procedures and team goals.
3. Follow up for approvals and pending contracts to increase capture rate and monitor dealer’s portfolio. Be well versed in eContract and eRehash processes. Conduct Customer Interviews and investigations when needed to facilitate in credit decisions or assist in the funding process. Coach and assist dealers to resolve funding issues and reduce unclean contracts.
4. Performance Coaching: Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
5. Perform all other duties as assigned.
Knowledge and Skills:
- Minimum 1-year automotive finance experience (Desirable)
- Experience with Collections, Funding, Dealer Services, Lease end or Customer Service (Desirable)
- Auto finance or related background is preferred
- 2 years of experience in fast paced office environment
- Experience with Dealer operations or Sales (Desirable)
- High school graduate (GED), College Degree preferred
- Strong verbal, written and interpersonal skills
· Analytical with high attention to detail · Self- starter with excellent time management skills
- Well versed on company product offerings, reporting and measurement systems
- Ability to negotiate, influence and collaborate both with customers and associates
