If you’re good at what you do, work anywhere. If you’re the best at what you do, come work at Patra! We are leading the way in providing Technology-Enabled Services to the insurance industry. We have a culture first approach that puts inclusivity and work/life balance at the forefront. We do this 100% remotely, always have.
Responsibilities:Core Duties
- Providing support to Client Consultants: Assist with client and offshore team calls, updating job aid and workflow documents, drafting Power Point presentations
- Assisting with Monthly Invoicing: Review, update and analyze billing reports, assist with delivering invoice and documentation to clients
- Data Gathering: Generating Reports, requesting offshore team feedback
- Troubleshooting: Service and IT/login issues/errors
- Other duties: Projects as assigned
- Minimal Industry Experience
- License preferred but not required
- Work from home remotely in United States only
- Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite
Knowledge, Skills and Abilities
- Time Management/Organization: Prioritizing, Planning, Focus
- Teamwork: Collaboration, Active listening, Coordination, Idea exchange
- Effective Communication Skills: Oral & written, Strong public speaker, Ability to communicate among multiple levels of an organization, Clarity, Respect, Friendliness, Listening, Engaging & outgoing personality
- Adaptability: Flexibility, Self-management, Decision making, Perform well and stay calm under pressure, Optimism
- Emotional Intelligence: Empathy, Humor, Sensitivity, Patience, Diplomacy
- Problem Solving & Analytical Skills: Analysis & Resolution, Observation, Creative Thinking, Ability to anticipate potential issues or problems, Attention to detail, Critical observation, Identifying trends, Deductive reasoning, Strong memory
- Leadership: Project Management, Empathy, Listening, Versatility, Delegation
- Work Ethic: Integrity & Accountability, Professionalism, Initiative, Self-motivation, Discipline, Commitment
- Microsoft Suite Proficient: Excel – creating and evaluating spreadsheets and data, creating and using pivot tables, formulas, formatting, graphs and charts, PowerPoint – collecting, researching, analyzing data and formatting into a presentation, Word – creating/updating Workflows and Job Aids, formatting
- Other: Knowledge and experience with various Agency Management Systems, Outlook, Zoom and Power BI is helpful
Work Standards
- Interpersonal Skills:
- Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
- Promotes Culture of Respect & Safety:
- Demonstrates commitment to personal responsibility and value for safety and respect
- Communicates concerns
- Uses and promotes safe respectful behaviors based on training and lessons learned
- Subject to and expected to comply with all applicable Patra Corp policies and procedures
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.