Associate Analyst, Transaction Assurance

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
This position will sit in office at the Grapevine location, 5 days a week.
SUMMARY
Part of the Global Accounting Shared Services department, the Transaction Assurance Services team serves a critical role in ensuring various high-volume financial transaction streams are completely and accurately recorded. Focused on sales audit, treasury accounting, and reconciliations services, the Transaction Assurance team provides key support to various teams across the enterprise, including Accounting, Treasury, the Field, and Loss Prevention.
The Transaction Assurance team creates business value through three core capabilities:
Exceptions Research and Resolution
Data Analysis for Business Insights
Accounting Excellence
Working under direct supervision, the Transaction Assurance Associate performs various accounting and administrative duties related to transaction reconciliations for sales and other critical business transactions. The primary outcome of this position is to increase profitability through accurate and timely transaction validation and exception handling.
An associate in this position will be proficient in identifying and resolving exceptions and compiling and communicating results for one or more transaction streams. The position requires excellent customer service and timely reporting to management and field. The associate will interact with his/her supervisor several times a week to receive guidance and feedback.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Complete transaction reconciliations accurately and within GameStop’s expected timeframe
Research and resolve exceptions using available tools, including Blackline, SAP, and POS systems as well as other down-stream systems
Communicate clearly, concisely, and timely with field personnel to verify exceptions and resolve discrepancies
Convey issues regarding improper POS transaction procedures to field personnel, when necessary.
Compile and analyze exceptions trends to deliver reporting and insights to management using Excel
Assist supervisor with training of new associates, as necessary
Work closely with supervisor to identify process and system-related issues, simplify processes, reduce costs, and prevent loss; follow up to resolution
Collaborate within the Transaction Assurance team, assisting with other projects as needed
Maintain intradepartmental relationships as it pertains to job responsibilities
Display proficient verbal and written communication to internal and external customers
Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, and proactively seeking ways to help store teams focus on customer service as productively as possible
Manage relationships in a manner acceptable to others and to the organization
Model team commitment by adhering to the team's expectations and guidelines; meeting deadlines; and by being cooperative, collaborative, and flexible
Model the behaviors expected of all GameStop associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to integrity, diversity, inclusion, and a respectful workplace
RELATED COMPETENCIES
Technical & Professional Knowledge & Skills: Demonstrates a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Decision Making: Compares data from different sources to draw conclusions and takes action that is consistent with available facts, constraints, and probable consequences
Work Standards: Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed
Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Minimum of 1-2 years of experience in accounting-related field
Bachelor’s degree in Accounting, Finance, or related field preferred
Experience working within reconciliation and/or sales audit software preferred (e.g., Blackline, Trintech, Aptos)
Retail industry experience preferred
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Basic knowledge of accounting principles
Working knowledge of credit card processing and cash management functions
Working ability to communicate effectively with others using written and spoken English
Demonstrated capacity for gathering and scrutinizing data to identify issues, patterns, and opportunities
Ability to recognize discrepancies in data and to respond to work errors in a professional manner
Working ability to work cooperatively and collaboratively with others
Working ability to work under demanding time constraints and production goals
Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Demonstrated learning agility to respond favorably to rapidly evolving systems, applications, organizational objectives, and internal processes
Working knowledge of office computer platforms and applications, including Microsoft Word, Excel, PowerPoint and Outlook