Assoc Software Support Analyst

INIT, Innovations in Transportation, Inc. is a leading provider of Intelligent Transportation Systems for public transportation.  As a turnkey supplier, INIT develops, produces, installs, and maintains integrated hardware and software solutions for all keys tasks required by transportation authorities. 

We are currently looking for a highly motivated Associate Software Support Analyst to join our Customer Support Team.  We need a self-starting, detail-oriented individual with the ability to communicate with our customers, analyze problems, and see them through to resolution. 

The individual will be required to contribute to other aspects of the Customer Support Team.

Specific Job Functions:

• Serve as primary client contact in regards to incoming support requests.
• Manage and resolve incoming customer support requests that may consist of application questions or problems in the areas product functionality, troubleshooting, and bugs/enhancements.
• Escalate support request to internal teams as required.  Follow through to obtain status updates.
• Facilitate issue resolution by being a liaison between our Customers and Internal Teams.
• Communicate status of support requests in a timely manner to our Customers and internal parties as needed.
• Document issues promptly and accurately.
• Keep up-to-date on the latest technology around our integrated products.
• Continue to increase individual skills which aid in the support of our products.
• Participate in knowledge sharing and problem solving with fellow team members.
• Prepares process and procedure documentation, as needed, and participates in periodic process and procedure reviews to ensure that materials are regularly updated.

 Qualifications:

• Bachelors degree in related field, or equivalent experience or Associates degree in related field with 2+ years experience
• Excellent verbal and written communication skills
• Independent problem solver able to trouble shoot and communicate technical software related information to diverse audiences
• High energy and a high degree of flexibility to adapt to challenges
• Confidence in public speaking

ABOUT INIT:

• INIT provides sophisticated Intelligent Transportation Systems for Public Transit Authorities, including Fleet Management, Real-time Passenger Information, Fare Collection Solutions. INIT employs over 1,000 staff members around the world with a strong focus on IT and engineering.
• The key to INIT’s success is our committed team of employees. We view our staff as the main source of potential to deliver our competitive edge. A position with INIT offers you not only challenging tasks, but also the opportunity to rapidly develop personal and professional skills with a successful and constantly growing international company.

BENEFITS:

• INIT offers challenging tasks and responsibilities in a successful team with a pleasant working atmosphere and the opportunity for personal and professional growth. We offer a generous vacation package, 401K, medical, dental, vision, disability and life insurance.
• To learn more, please visit our website at initusa.com.

INIT IS AN EQUAL OPPORTUNITY EMPLOYER