Address
SalaryAt HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Job Summary:
- Voice of HSA- handling over-the-phone, fax, and email interactions with customer, with the goal of providing
- exceptional service to individual accountholders.
- Attend extensive training in customer service methods and product knowledge, including Level 2 training.
- Associates will be asked to support basic internal processes as assigned by Lead or Supervisor.
- Associates must exhibit behaviors outlined in the core service standards, facilitate problem resolution, provide.
- complete and accurate information.
Call skills- Consumer and 2nd tier of HSA troubleshooting.
Tier 2 Support includes but is not limited to:
- Website Navigation
- Debit Card Declines
- Transaction and Balance Information
- Basic HSA Education
- High School Diploma or GED Required
Shift - 8:30am to 5pm - Mon - Fri
The estimated salary range for this position is $19.00USD to $22.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BY1
#LI-REMOTE
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
